As a Telehealth Medical Assistant (MA) you will work closely with our clinical team and clients to provide virtual/remote support for patients. Our clients - large US health systems and global pharma organizations - rely on Current Health to provide video and telephone support when their patients are experiencing a technical or clinical problem.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy Health/Current Health location.

Schedule: Our Clinical Command Center is a 24/7 operation. Your assigned schedule may include nights, evenings, days, weekends and holidays

What you’ll do

• Provide prompt, professional, and friendly front-line support for technical and non-urgent clinical issues
• Reliably identify clinical concerns within your scope and escalate to a licensed clinician
• Troubleshoot equipment and connectivity issues
• Perform data entry
• Schedule video and phone calls
• Work collaboratively and flexibly with the Current Health team, both our clinical team and our broader organization

Basic qualifications

• AAMA or CCMA Certification OR prior Military Medic/Corpsman experience required
• Minimum 2 years experience in a fast paced, critical care environment required

Preferred qualifications

• Experience working with Epic and/or Cerner preferred
• Experience with Google Workspace (Google Suite) and Microsoft Office preferred
• Experience working for a medical device, health IT, or digital health company preferred
• Experience providing customer support via telephone and video preferred
• Spanish fluency preferred

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount

About us

Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.

Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE