12 CUSTOMER CARE SPECIALIST Jobs in Nashua, NH
Bernie & Phyl's Furniture is Hiring a CUSTOMER CARE SPECIALIST Near Nashua, NH
CUSTOMER CARE SPECIALIST
Monday - Friday 9:00 am - 5:00 pm
40 hours per week (full time)
Hourly Rate: $15 - $19 per hour based upon experience
JOB DESCRIPTION
We are currently looking for a Customer Care Specialist for our Corporate office in Norton, MA.
If you are an energetic, self-motivated, individual, you have a great opportunity to join a successful and growing company!
We offer an exciting, supportive, friendly work environment, flexible hours and competitive wages!
Description: Handling all aspects of customer service regarding customers furniture
SKILLS REQUIRED
RESPONSIBILITIES:
- Handle all incoming customer calls regarding concerns in a professional, positive and proactive manner
- Handle all driver and service tech issues that may arise
- Schedules service appointments, even exchanges, and deliveries with customers
- Confirms deliveries and service appointments
- Refers customer files to outside contract Techs, as needed, to comply with customers requests
- Creates purchase orders to order parts to repair furniture
- Work directly, as a team, with an assigned Road Tech on a consistent basis, as needed
- Follow up after customers service appointment to ensure satisfaction
- Determine if a customer needs a repair, replacement, or authorize a return
- Professionally interacts with all personnel, guests and customers
- Adheres to all company policies and procedures
- Operates all company equipment in a safe and proper manner
- Maintains a neat and safe work area, free from any potential hazards
- Creates atmosphere allowing for open and effective communication
- Other duties as assigned
REQUIREMENTS:
- Good oral and written communication skills
- High School Diploma
- Previous experience working in a call center
- Working furniture product knowledge not required, but a plus
- Knowledge of GERS computer system and its programs not required but is a plus
- A strong work ethic and dependability a must
At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.
Bernie & Phyl's Furniture is an Equal Opportunity Employer
Job Summary
Full Time
Retail
$46k-57k (estimate)
04/03/2024
06/01/2024
bernieandphyls.com
HYANNIS, MA
200 - 500
1983
Private
TIM HILL
$50M - $200M
Retail
Related Companies
About Bernie & Phyl's Furniture
Bernie & Phyl's manufacturers and sells household items such as sofas, chairs, desks, stools, benches and other accessory items.
The job skills required for CUSTOMER CARE SPECIALIST include Customer Service, Call Center, Customer Care, Written Communication, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER CARE SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER CARE SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER CARE SPECIALIST positions, which can be used as a reference in future career path planning. As a CUSTOMER CARE SPECIALIST, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER CARE SPECIALIST. You can explore the career advancement for a CUSTOMER CARE SPECIALIST below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
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