We are looking for dedicated deployment and post-deployment technicians to help with an implementation at a large hospital system in the Des Moines area. This is a 6 month project with the possibility of extension.

Job Description:

The technician will install, maintain, and upgrade workstation hardware, software, and operating systems across the PC estate in line with the ongoing refresh program of work. Initially, the Team Lead will lead the core team. The team size may be adjusted as confirmed by leadership, through the governance process.

The team will receive hardware from customers warehouse supplier and apply the necessary software before liaising with the end user for delivery and sign off. The team will transport the hardware to the customer’s location and validate and obtain signoff from the end user for the new workstation.

The Deployment Technician will be responsible for leading the following specific activities:

• Ensuring the workstations have the appropriate software installed.
• Ensuring the required device testing has been completed (all required components of devices are packaged together)
• Verifying the correct quantity of workstations have been delivered to locations.
• Recording device numbers for translation back into CMDB for workstation information
• Communicating with the end user through email, instant messages, or by phone as necessary
• Working with the requisite end user teams regarding workstation refresh signoff
• Providing customer project team status updates and progression

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 – 45 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 2 years (Required)
• Microsoft 365 troubleshooting: 1 year (Required)
• Windows 10 troubleshooting: 1 year (Required)
• Active Directory: 1 year (Required)
• Software deployment: 1 year (Preferred)

Location:

• Des Moines, IA 50314 (Required)

Ability to Commute:

• Des Moines, IA 50314 (Required)

Work Location: In person