BASIC PURPOSE:
The Senior Assistant Property Manager will manage daily property operations for two or more properties (550 units plus) following the business plans to maximize the value through generation of maximum NOI and effective expense control.
(These are the main duties/tasks of the position.)
Responsible for the daily financial operations including collections and expense payables, may include operations, leadership, and staff management of all assigned properties.

• Support staff with specific coaching, development, and guidance in order that the annual property goals are met
• Prepare weekly, monthly, quarterly financial updates/variances as required by General Manager/Property Manager.
• Ensure the property is well run and the team is constantly striving to improve property operations, curb appeal, revenues, and NOI.
• Conduct all business following company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws about apartments
• Demonstrate and ensure staff maintains professional levels of personal appearance, hygiene, courtesy, and telephone demeanor at all times while at work (if applicable)
• Maintain correct resident records
• Update daily all rents, other income charges, deposits and application fees received from residents
• Issue proper notices when necessary (e.g., delinquent payments, eviction notices, returned check notifications)
• Use of the Yardi System, Resident Letters & Notices is needed as well as the use of the Yardi System Email Notifications/Email Campaigns.
• Collect and electronically process rental and other income checks
• If necessary - an exception may be needed to manually process a payment by stamping for deposit only and making a prompt bank deposit (approval needed by GM and RM)
• Manage Payments through the Resident Portal & WIPS Programs.
• Actively pursue recovery of delinquent accounts and notice for evictions following state and local laws.
• File evictions as necessary (or refer to attorneys); ensure property handling and scheduling of evictions and skipped units.
• Process move-ins and move-outs.
• Process Deposit Accounting per Berkshire Guidelines and within state and local laws. Ensure proper documentation goes with all former accounts.
• Manager the Collections Interface for all former residents. Ensure proper notification of all accounts to former residents. Update collections database and resident files with current collections status.
• Work with Property Accountants to ensure all accounts are balanced per the property Bank Reconciliation, research and correct, as necessary.
• Enter and process Variance Reporting notes as assigned by General Manager/Property Manager.
• Inspect move-outs and vacancies when requested by General Manager/Property Manager or Maintenance Supervisor.
• Attend Resident Retention Activities as needed.
• Understand, use and manage the computer receivables system in accordance with company policies and procedures
• Update systems daily for correct reporting
• Approve expenditures and process invoices as necessary to support property operations.
• Stay knowledgeable on policies and procedures for processing payables.
• Process commissions for leasing and renewals monthly.
• Check Personal and Property email and TEAMS notifications promptly.
• Follow required duties as listed on the monthly regional calendar
• Understand Berkshire's MATRIX and how it relates to property operations and performance
• RUN Monthly Valence Docs Audit Reporting (if applicable)
• Maintain computer hardware, software and supplies in accordance with IT and Training Department.

• In conjunction with the General Manager/Property Manager the Senior Assistant Property Manager may aid in the formulation of the budget and other business plans for each upcoming calendar year
• The Senior Assistant Property Manager handles ensuring their property stays within the established budget guidelines throughout the year while driving NOI to highest level allowed by market
• Maximized collections by ensuring rent payments are collected and posted promptly, evictions are conducted when needed following applicable law, and that debt accounts are contacted and turned over as scheduled to collections
• Authorize all adjustments to accounts, coordinate with Training Director
• Maintain effective vendor relations while ensuring that vendors are insured and perform work at an acceptable level of quality according to law, contract, schedule, and budget (if applicable)
• Approving and sending all invoices to the proper office for payment, requesting necessary authorizations and requesting payment consistent with established Accounts Payable policies and procedures (if applicable)
• Review and sign off on all resident move-out documentation including final account statements
• Drive financial performance of property through an understanding of how operational decisions impact financial results; understand the financial statement and all required financial reports, complete variance reports as assigned by General Manager/Property Manager.
• Coordinate with maintenance, make ready team and contractor resources to ensure prompt and satisfactory recondition of apartments after move-out. (if applicable)
• Communicates professionally and effectively with residents, subordinates, supervisors, vendors, and contractors
• Negotiates effectively with residents, subordinates, supervisors, vendors, and contractors
• Possesses excellent people skills and ability to deal effectively with persons from diverse social, economic, and ethnic backgrounds
• Maintain positive customer service attitude and provide quality customer service to prospective and existing residents based on active assessment of customer desires, including acting on third party survey results and personal engagement with customer
• Ensure that Maintenance team members conduct inspections with residents at move-in/move-out when applicable
• Takes an initiative-taking approach to controlling turnover and maximizing resident retention. Closely checks causes of turnover
• Maintain professional resident communications about concerns, service requests and other items of interest via property newsletters and other media.

• Understands market area surrounding their property, including what the competition is and where property fits vis--vis the competition (currently and with any revitalization capital) and understands their property market area as to rental rates, concession programs, profiles, qualifying standards, and marketing strategies
• Consult with General Manager/Property Manager and Marketing Director on advertising and promotions
• Works closely with Leasing Consultant(s) and effectively uses revenue management software to perfect revenue
• Maintain awareness of market/industry conditions and trends via trade publications, and professional organizations
• Review rental applications and sign approval or rejection of prospects
• Keep property safe by being initiative-taking in identification and correction of risk management issues
• Oversees and ensures the adherence to all safety regulations and keeping a safe work environment
• Ensures proper response and handling of all community emergencies with staff, residents, buildings, etc.; within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
• Perform any added duties or tasks as assigned by the General Manager/Property Manager or Regional Manager
• Acts proactively to ensure the currency of his/her knowledge in the areas of housing regulations and best practices in property management
• Possesses a working knowledge of all financial aspects of apartment management, including bookkeeping and cost management, maintenance, marketing, and leasing, as well as laws about apartment management
• Follows and supports Berkshire's core values of trust, honesty integrity, respect for others, drive for excellence and commitment

The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor is to limit the Company right to assign other functions to an employee in this position. This job description does not make up a written or implied contract of employment.
JOB QUALIFICATION REQUIREMENTS:
Knowledge/Experience:
•At least five years of experience in multifamily real estate
•One-year experience in supervising and mentoring (5 ) employees
•Prior experience managing successful operations (300-500-unit community preferred)
•Experienced in troubleshooting and resolving problems
Technical/Educational Requirements:
•High school diploma or GED needed; college degree preferred
•Understands computer usage and requisite software and effectively applies knowledge to solve financial and operational issues
•Microsoft Suite of Products experience (Outlook, Word, Excel, Teams etc.)
•Able to adapt to recent technologies easily when needed
•Telephone headset and computer usage experience or ability is needed
Physical Requirements: (amount of standing, walking, sitting, typing, lifting etc.)
•Stand and walk or sit alternately depending on specific needs of the day
•Have occasional constant need to perform the following physical activities:
oBend/Stoop/Squat
oPick up litter, filing
oClimb Stairs
oShow and inspect property
oPush or Pull
oInspect and show property, open and close doors
oReach Above Shoulder
oInspect property, store/retrieve supplies
•Have frequent need to perform standing and walking activities related to inspecting property and presenting property
•Constant need to perform the following physical activities:
oWriting/Typing
oCorporate, resident communication
oGrasping/Turning
oTelephone, doorknob use
oFinger Dexterity
oOperation of office equipment
•Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
o20 lbs. - 25 lbs.Rare need
oLess than 20 lbs.Frequent need
oUnder 10 lbs.Constant need
Vision Requirements: (visual needs for the position - color, intricate details, inspections etc.)
•Constant need to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen
•Frequent need to see small detail
•Frequent need to see things clearly beyond arm's reach, inspecting property, neighborhood surveys
•Must be able to figure out colors properly because of decorating, design, paint colors, etc. Hearing Requirements: (hearing needs for the position -telephone, meetings, etc.)
•Constant need to communicate over telephone and in person with property owners, corporate and resident management, vendors and residents
Speaking Requirements: (clarity, customer interaction, presentations, etc.)
•Constant need to communicate over telephone and in person
Driving Requirements: (driving needs for the position - from property to property, travel, etc.)
•Frequent need to use personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and visit the corporate office
•Must have valid driver's license and automobile insurance
•Travel: must be able to travel by any means possible to attend required training or other required meetings
Reasoning Development: (Low, Medium or High - able to apply logical thinking to defined problem solving)
•HIGH
oMust be able to apply principles of logical thinking to define problems, collect pertinent data, prove facts, draw valid conclusions and initiate appropriate course of action
oMust effectively convey ideas, images and goals to a diverse group of personalities
Working Environment: (Indoors, Outdoors, special things to know about job)
•Indoors, often outdoors, all conditions
•Possible exposure to caustics, solvants, ol, fumes, flammables, pesticides, etc.
The Company may revise this job description from time to time as business needs require.It is not intended to be an exhaustive listing of all the functions of the job, nor is to limit the Company right to assign other functions to an employee in this position.This job description does not constitute a written or implied contract of employment.
Berkshire is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day. Berkshire's Equal Employment Opportunity Policy encourages the commitment of every Supervisor. All employees are expected to participate in and actively support these efforts.
The expected salary range for this California position is between $28.50 and $33.00.The actual compensation will be determined based on experience and other factors permitted by law.
The role is also eligible for the following benefits:

• Retirement benefits,
• Health care benefits,
• Paid time off (sick leave, parental leave, vacation leave, PTO, etc.).
• Bonuses

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