Job Description

Division : Bank Operations

Department : Deposit Operations

Reports to : AVP, Branch / Remote Capture Officer

Status : Non-Exempt

Grade : 5

Pay range : $18.00 - $25.00

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location : Hybrid - Pittsfield, MA - 99 North St

Purpose / Objective :

Responsible for utilizing Image Centre to review previous day branch capture corrections. Reviews corrections and utilizes logs in FCM, IBS Insight, and branch staff to resolve deposit rejects, exception items, errors and item rescans.

Reviews outgoing Canadian items before they are transmitted to US Bank. Reviews mobile deposits that are flagged for manual review.

Reviews and corrects Image Enabled ATM Deposits. Transmits the ATM file to Image Centre at the end of the day. Secondary responsibilities include the filing and destruction of the historical branch work.

Assists with research projects as needed.

Key Accountabilities :

Branch Capture Corrections : Reviews previous day branch capture corrections utilizing Image Centre. Rescan requests are communicated to the branches.

Customer adjustments are made utilizing IBS Teller Insight when needed. Correction notices are sent to Central Print for mailing to customers.

Files historical branch work as it is delivered from the branches. Destroys the archived branch work in accordance with written procedures.

Assists in research projects as needed. 40 %

Mobile Deposit : Reviews deposits that are flagged for manual review. Corrects and approves or returns deposited checks.

Communicates potentially fraudulent checks to Corporate Security where they provide additional review. 25%

Image Enabled ATM transactions. Reviews all current day transactions to ensure accuracy. Makes corrections to those transactions that require it.

Transmits the ATM file to Image Centre at the end of the day. 25%

Canadian Items : Collects daily Canadian Items from courier deliveries. Ensures that the branches are complying with the Canadian check collection procedure.

Verifies that all captured items have an exception notice filed in the customer’s profile. 10%

Ensures compliance with all banking laws, rules, regulations, and prescribed policies / practices / procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Education :

High school diploma or equivalent

Experience :

• General office experience
• Teller Experience

Skills & Knowledge :

• Basic computer skills
• Strong attention to detail
• Math skills
• Bookkeeping knowledge
• Physical Requirements : Able to lift 15 lb. check boxes; able to push / pull heavy loads on a dolly

Last updated : 2024-03-22