Description

BerkOne's mission is to provide clients with customized and efficient back-office services enabling them to not only focus on their core competencies but reduce costs as well. BerkOne is currently seeking a Client Account Representative to work directly with our clients to continue our lauded service excellence!

WHAT YOU'LL DO:

As an integral part of the BerkOne Client Services team, the Client Account Representative will serve as the main point of contact for all internal and external issues relating to the clients and projects you manage. The successful candidate enjoys building relationships and are multi-tasking champions that can lead the conversation and take initiative. You are a self-starter who can work alone, or as part of a wider project team, and excel at handling high levels of responsibility. 

Additionally, the Client Account Representative will:

• Work closely and coordinate with our technical and production teams to ensure quality, research and follow-up on any service delays, and help to resolve client related problems. 
• Communicate with clients/sales staff/other internal teams by phone, email, or letter in a professional and courteous manner.
• Keep track and document all activity, issues, open items, etc. in various internal systems.
• Allow for a flexible schedule to attend extended client meetings, conventions, training, or dinners as required. Occasional travel to a client location is sometimes necessary.

LOCATION HOURS:

This position will be a hybrid/remote opportunity, once trained. However, you will meet with your team via MS Teams to stay connected, and be required to come into the office for tasks as needed. 

• Must live within a commutable distance to Bethlehem, PA office
  • Training will be on-site everyday for ~1 - 2 months before transitioning to hybrid/remote
  • Employees are required to report on-site throughout the year due to client and team meetings
• Day Shift, Monday - Friday

PAY BENEFITS:

• Annual Salary: 46k - 53k, commensurate with experience
• Medical, dental, vision insurance
• Generous PTO – Vacation, Sick, Personal, and Company Holidays!
• 401(k) Profit Sharing
• Basic Life Insurance
• Tuition Reimbursement
• Travel Assistance
• Employee Assistance Program
• Long Term Disability
• Preparation of Wills
• Optional pet insurance

Requirements

• Bachelor's Degree or equivalent from four-year College or technical school; and
• Minimum 2 - 4 years related experience and/or training; or
• Equivalent combination of education and experience.
• Proven communication and documentation skills/experience
• Excellent verbal and written communication skills
• Ability to prioritize and plan work activities, plan for additional resources, set goals and objectives, and organize or schedule other people and their tasks
• Working knowledge of Microsoft Office Suite

ABOUT BERKONE

Here at BerkOne, open and honest communication is the mobilizing force that maintains the integrity of our company. We interact with each other and our clients with respect and trust. Our employees drive the success of our organization, and we are committed to providing the environment for them to succeed! We encourage the use of information, imagination, and initiative to develop innovative solutions. Check out our real-world results at BerkOne.com.

BerkOne is an EEO Employer and does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service. All positions require a successful reference check, criminal background check and drug screen, and MVR where applicable.