Company Details

Company URL: https://www.berkleytechnologyservices.com/

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry’s leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

Responsibilities

The Desktop Services Engineer is responsible for the design, documentation, implementation, and support of Windows Server based operating systems as well as Design, implementation, deployment, and support of desktop technologies. Regular job responsibilities will involve making design decisions, developing team standards, and documentation that is based on the goals of project initiatives and/or changing business needs. Research solutions providing functional and technical written evaluations of products and operating system upgrades and patches. Create desktop and laptop build processes. Strong critical thinking skills with the ability to identify and develop resolutions to complex problems. Creates software install packages for all desktop applications to ensure installation procedures are consistent. Provides automated procedures for testing, configuration, and implementation of desktops. Create and validate standard images and ensure proper documentation is completed and verified. Monitors the performance of desktop systems including the Virtual Desktop Infrastructure (VDI). The position will also need to play a substantial support role involving a variety of technologies, customer and team driven projects, handling trouble tickets on a priority basis, participation in tasks related to Service Desk and Desktop support service orders required to meet customer needs. A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business-related objectives and goals aimed at career and team development.

• Knowledge of PC/laptop hardware, Windows OS (Windows 7; Windows 10); MS Office Products.
• Extensive knowledge using Microsoft’s SCCM, Group Policy Object and Active Directory and implementation of AD group policies.
• Script application installation with PowerShell, VBScript or Windows command shell to utilize SCCM Application Model and manage/coordinate deployments.
• Additional consideration given for knowledge and administration of RES Workspace Manager
• Execute, create and evolve standardized technology solutions and operating procedures
• Extensive knowledge and administration of Citrix products (XenDesktop, XenApp, Receiver).
• Experience writing documentation to capture process and technology details for repeatable high-quality results.
• Ability to review service tickets and identify opportunities for improvement.
• Responsible for the planning and engineering of the organization's Microsoft Windows desktop infrastructure that includes the implementation and design of hardware and software for larger desktop projects.
• Interacts as either a team leader or as a member of a team and work collaboratively with other departments.
• Documents industry leading best practices and trains other Team members.
• Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems.
• Knowledge and experience administering Macintosh clients in the enterprise, is a plus.
• Primary interaction point is end users across global business units.
• On-call Rotation (PIC)

Qualifications

• Minimum of 5 years hardware and software desktop support and engineering experience
• Minimum 5 years or more experience resolving end users’ hardware and software issues in an IT environment.
• Expert knowledge of Windows Operating Systems and Microsoft Office Suite of applications.
• Minimum of 2 years of progressive hands-on experience planning and engineering a Microsoft Windows desktop infrastructure for an organization.
• Must have excellent communications skills, both verbal and written
• Excellent team and collaboration skills, with an ability to work under minimal supervision.Bachelor’s degree or equivalent with emphasis in related field preferred, or a combination of education and experience
• Citrix Certifications Preferred (CCP-V minimum)

Behavioral Core Competencies

• Critical Thinking
• Active Learning
• Self-Starter
• Coachable
• Time Management
• Action Oriented
• Quality Decision Making

The Company is an equal employment opportunity employer.