Company Details

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

Responsibilities

We have an opportunity for a Property Claims Adjuster to join our Berkley One team. You will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner and size of property claims.

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

This position is fully remote with a company car provided. This role requires driving to visit insureds in their homes in the Chicago Metropolitan Area. 

Key functions include but are not limited to:

• Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans 
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Manage Independent Adjusters and experts on select claims
• Travel to other states for large losses or catastrophe duty
• Establish relationships within the broker community to promote our brand
• Other duties as assigned

Qualifications

• Bachelor's Degree or equivalent industry experience
• 5 years of experience handling property insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
• Broad knowledge of construction, estimating and estimating systems, Symbility preferred
• Must be proactive to manage preferred vendors in order to drive continuous quality improvement
• Must be collaborative in order to coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose
• Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements
• Ability to travel

Additional Company Details

Sponsorship Details