Overview

Berkeley Dog and Cat Hospital, Berkeley CA

Responsibilities

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

Berkeley Dog and Cat Hospital offers quality Emergency Medicine, General Practice, and Dentistry to residents of Berkeley and beyond. We are a busy, Veterinary practice looking for a customer-oriented professional with at least a year of Veterinary experience for our front desk.

We are currently seeking a compassionate, hardworking, animal loving human to join our team full time. We offer a 4/10, and an exciting, fast-paced work environment with opportunities to learn and grow in the Veterinary field. This can be an excellent opportunity to learn more about veterinary medicine and grow your career.

Our Customer Service Representatives support and add value to an efficient organization dedicated to excellence in patient care. You will perform a variety of clerical and customer service work such as answering telephones, making appointments, maintaining electronic medical records, collecting deposits/payments and balancing the cash drawer.

Our ideal candidate's has:

• Excellent communication and client service skills
• Ability to work in a team oriented environment
• Ability to take direction
• Ability to handle money accurately and honestly
• Be well groomed and organized
• Be friendly, outgoing and people-oriented
• Must have sound decision making skills and be able to multi-task while working in an environment of stress

In addition to a rewarding career opportunity and paid time off, Berkeley Dog and Cat Hospital offers employee health, dental and vision options; 401(k) along with insurance and disability coverage options.

Please include a cover letter letting us know why you would like to work in the Veterinary field!

Please apply online through PetVetCareers.com