This position is responsible for scheduling staff, inspecting custodial work, and consistently achieving high-quality custodial services across all campuses and over 1 million square feet of space. Reporting to the Director of Custodial Operations,theCustodial Supervisor is responsible for directly supervising, leading, and delivering high-quality custodial services and clean, safe, healthy, and aesthetically appealing facilities. 

This position will primarily be assigned to work 2:15 PM to 10:45 PM Monday through Friday. However, this position must be able to work varied shifts to support the College's operation.

POSITION SUMMARY

Responsibilities include, but are not limited to:

• Supervises day-to-day custodial operations, schedules, projects, and plans for College custodial needs.
• Develops and coordinates custodial assignments, routines, and procedures for personnel to ensure sanitary, safe, and aesthetically pleasing facilities.
• Leads team to ensure quality standards and specifications for custodial services are met.
• Oversees and manages contracts, space moves, events, and event set-ups/breakdowns.
• Inspects work to ensure standards are met and exceeded in a timely manner whenever possible.
• Develops, trains, coaches, and inspires staff to provide extraordinary results and support overall College Facility needs. 
• Memorializes and documents all procedures and workflows and creates/edits practices and processes as needed. 
• Appraises staff and departmental operations for all direct reports, including managing day-to-day performance, producing and communicating written performance evaluations, approving requested time off, and other compliance points with College guidelines, policies, and processes.
• Develops goals, measures progress, and tracks performance to complete goals; prepares and submits periodic and as-needed assessment reports; discusses results with staff to improve performance and drive change.
• Monitors, inventories, and orders departmental materials and supplies. Coordinates with vendors to provide services and materials in accordance with state and local procurement laws and regulations.
• Conducts and guides emergency clean-up operations, including, but not limited to, sweeping, shoveling snow, removing ice, plumbing repairs, etc.
• Manages facility work orders and feedback using computerized maintenance management systems (CMMS), inspection software, and other hardware/software, as needed.
• Leverages technology to automate and streamline processes.
• Collects, interprets, reports, and provides recommendations based upon community facilities feedback.
• Compiles data to provide holistic reporting of facility needs and challenges.
• Participates in the hiring process, interview committee, phone screening, and scheduling of candidates. 
• Oversees compliance with Federal, state, and local rules and regulations. Establishes a “culture of safety” for their staff and the College community.
• Collaborates within a unionized environment to comply with collective bargaining agreements.
• Oversees, prepares, tracks, monitors, and forecasts applicable operating budgets and costs.
• Manages and oversees aspects of contract administration within custodial operations, including work tracking/completion, documentation, invoice review/verification, walkthroughs, and collection of proposals.
• Subject to senior administration review and final Board of Trustees approval, has the responsibility, power, and authority to hire, fire, discipline, and promote employees.
• Responsible for administrating and implementing collective bargaining agreements in a supervisory role to union members.
•  Willingness and ability to work a varied schedule and respond to emergencies as needed to support the College, which may include working off-hours or holidays
• Performs additional tasks or duties as assigned by the Manager.

SPECIAL SKILLS AND QUALIFICATIONS

Knowledge, Skills, and Abilities: 

• Demonstrated thorough knowledge of custodial and maintenance equipment, tools, work methods, and terminology of the facilities maintenance and custodial field; and an understanding of safety practices standard to various trades
• Provides excellent customer service to students, faculty, and staff.
• Demonstrated ability to work in a diverse and inclusive environment and integrate customer service needs into day-to-day decision-making
• Demonstrated experience using personal computers and computer programs, including Gmail, Microsoft Office products, ADP, Work Order Management and inspection software, etc.
• Read, write, and speak English and understand safety data sheets and ability to follow manufacturers' labels and instructions
• Excellent attention to detail.
• Participates in the College community and shared and participatory governance processes.
• Must be able to lift 75 lbs., climb ladders, work in high places
• Able to climb stairs and ladders, use hand tools, and walk on uneven surfaces for long periods
• Able to work in unconditioned spaces and have adequate environmental tolerance, including the ability to work in variable and sometimes extreme weather conditions such as rain, snow, storms, heat, cold, and other weather indigenous to the area.
• Must wear protective equipment as needed (i.e., eyeglasses, gloves, hard hat, coveralls)
• Must have a valid Driver’s License
• Must demonstrate the ability to read, understand, and interpret detailed operating instructions, repair manuals, blueprints, diagrams, schematics, safety labels, and numerous gages; plus write reports and troubleshooting information as necessary 
• Excellent verbal and written communication skills
• Excellent organizational, time management, presentation, and organizational skills

Education:

• High School diploma or equivalent required, including vocational or technical school education, relevant experience/apprenticeship required
• Associates, vocational, or technical school education, relevant experience/apprenticeship preferred. 

Experience:  

• Five years of progressively responsible work experience, with three years of direct supervisory and managerial experience in custodial management required.
• Proficiency with payroll systems, scheduling, approving, and budget reconciliation.
• Experience working in union environments and understanding union laws.
• Experience with the latest cleaning equipment technology.
• Experience writing SOPs for janitorial operations
• Experience interpreting and understanding Safety, Health, and Environmental regulations for facilities. 
• Experience in project management and cost controls, contract development, and administration.
• Experience with computerized maintenance management systems (CMMS), inspection software, timekeeping, and financial software preferred
• Experience working in education, government, and facilities management required