3 Call center supervisor Jobs in Clarksville, TN
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Benjamin Franklin Plumbing is Hiring a Call center supervisor Near Clarksville, TN
JOB SUMMARY : The Call Center Supervisor supervises the Client Care Representatives. This position reports directly to the Office and Business Manager.
ESSENTIAL FUNCTIONS : Ø Supervise and, when required, assist in taking incoming client calls while stressing to all Client Care Representatives that this is the point at which the client will form their first impression of the company.
Ø Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
Ø Notify clients ahead of time without fail if the Technician and Installer is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
Ø Call Agreement Membership clients on a regular basisØ Ensure that all Technician and Installers arrive at their designated appointments ON TIME.
Ø Assist the Sales and Marketing Manager to hit monthly budgeted revenue. Ø Formulate CCR and Dispatcher weekly work schedules.
Ø Learn and training others on the effective use of SuccessWare Call Taking, Call Center, and Dispatching Modules. Ø Maintain accurate reporting of aborted calls, cancelled appointments, call goals, lead goals, etcØ Maintain an average call conversion ratio of 90% or higher on all incoming phone calls.
Ø Uses call scripts on every call to maintain company standards regarding professionalism, responding to objections, and improving booking percentages.
Ø Verifies calls with clients prior to dispatching Technician and Installers to prevent no-shows . Ø Enters jobs into computer database immediately to ensure daily revenue accuracy.
Last updated : 2024-05-17
Job Summary
Full Time
Specialty Trade in Construction
$52k-70k (estimate)
05/18/2024
06/06/2024
benjaminfranklinplumbing.com
BATON ROUGE, LA
25 - 50
2001
DOUG BENNETT
$5M - $10M
Specialty Trade in Construction
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About Benjamin Franklin Plumbing
Benjamin Franklin Plumbing was founded on a simple premisealways be on time. As The Punctual Plumbers, customers know that they can count on us to always be on time and complete the work to their satisfaction. This established trust has allowed us to become a top plumbing franchise. With Benjamin Franklin Plumbing, you are set up for success from the beginning. All our franchisees have access to the following: Unlimited training and business coaching Integrated business management systems Marketing and advertising strategies to generate more sales leads Whether youre just starting out or looki...ng to grow your business, becoming a part of Benjamin Franklin Plumbing means you are in business for yourself, but youre never by yourself. We allow you to do so much more for your customers, your employees and yourself. Contact us today to discuss a plan that will work for your business!
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The job skills required for Call center supervisor include Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
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A Call Center Team Leader manages a team of call center employees at many levels.
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A Call Center Manager leads a staff of call center support agents.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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