Come be a part of something bigger! Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details The Sr. Front Office Agent is responsible for successfully leading the Front Desk Agents in daily operations of the Front Desk. What you will have an opportunity to do: ESSENTIAL JOB FUNCTIONS: Assist in oversight of all daily Front Office operations and ensure superior guest satisfaction. Assist the manager and lead financial responsibilities including participating in managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. Maintain proper staffing levels for all departments (Front Desk Agents, Bell Staff, Concierge). Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. Daily monitoring of room inventory, rate and plan availability. Maintain average daily rate to ensure revenue maximization forecasting occupancy. Attend required meetings and ensure all information is communicated to staff. Participates in Revenue Optimization Committee (ROC) meetings. Ensure authority and responsibility is properly delegated to all associates, so that the work load is distributed equally and handled in a professional manner. Ensure all guest comments regarding any deficiency in the Front Office area are corrected. Ensure all guest contact is handled in a courteous manner. Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions. Maintains an up to date working knowledge of all resort amenities as well as any special events. Interacts with resort staff in a professional manner, assisting other departments with necessary information. Up sells other resort services and amenities to guests. Always maintains a professional demeanor and attitude. Follows set procedures on posting, charges, cashing checks, safe deposits and refunds. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Skamania Lodge dress code standards. Remains alert, courteous and helpful to the guests and colleagues at all times. Performs other duties as assigned. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the particular requirements of the resort. Attend meetings in place of the Director of Rooms or Front Desk Manager. Inspect guest rooms. Perform Manager on Duty shifts. Relieve Front Office departments or staff for breaks/lunches. Assist on the communications switchboard. EXPERIENCE & EDUCATION: High school diploma or equivalent. Prior hospitality experience preferred. At least one year supervisory experience required. At least one year customer service experience required. JOB REQUIRMENTS: Required to work a flexible schedule that may include evenings, weekends and holidays. Valid driver's license and clean driving abstract. Must be able to read, write and speak English. Spanish Bilingual is a plus! Excellent customer service skills and phone etiquette. Strong computer skills and working knowledge of Microsoft Office Programs. Excellent team building and leadership skills . Basic math skills. Must be able to work well under pressure and prioritize job duties. Ability to accurately follow instructions, both verbally and written. Ability to deal effectively and interact well with the guests and associates. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Must have a passion for creating an exceptional experience for all guests. Must be professional in appearance and demeanor. CPR Certified. (Will be provided if needed) PCI Compliance Training (done at time of hire). WORKING CONDITIONS: Ability to stand on feet throughout the shift, with intermittent periods of walking. Ability to occasionally lift, carry, push & pull up to 50 lbs. with assistance. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Ability to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). What are we looking for? Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.