Description

PURPOSE OF JOB:
Assist the Dairy Queen DQ GRILL & CHILL Manager in executing all aspects of the restaurant operations. May be assigned specific areas to manage within the restaurant in accordance with the Manager’s overall business plan.

REPORTS TO: Dairy Queen Store Manager

STARTING RATE: Negotiable based on experience.

ESSENTIAL FUNCTIONS:

Manage entire operation of DQ restaurant during scheduled shifts.

Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.

Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager .
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
Ensure guest service in all areas meets company standards.
Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labor costs.
Communicate and oversee the execution of product promotions.
Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by theDQ Grill and Chill Manager.
Expected to exercise good judgement in decision-making and reporting issues to the DQ Grill and Chill Manager. Perform other duties and responsibilities as requested by the DQ Grill and Chill Manager.

Accountability:
Manage the operation of restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency. Communicate all significant issues, both positive and negative, with DQ

Qualifications

Pay rate is based on experience. One to three years of management in a high volume restaurant preferred, QSR experience strongly preferred. High School diploma or equivalent required. Qualified DQ candidates must have excellent customer service and employee relation skills. Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment. Must be able to perform under pressure in a high volume Dairy Queen restaurant including moving and responding quickly for long periods of time. Interact with the public and co-workers constantly during shifts. Must be able to work in and out of different temperature ranges. Capability to stand for long periods of time. Ability to lift up to 50 pounds. Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness