Overview:

The Leasing Professional is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Essential Job Duties and Responsibilities

• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
• Collect rental deposits and rent.
• Ensures models, make-readies, and designated show apartments are in touring condition daily.
• Communicates, as requested and with approval, on social media and on-line advertising sites.
• Orients prospective and current residents to the property and greets all guests promptly.
• Processes renewal paperwork and ensures documentation is delivered to current residents as required.
• Maintains accurate and detailed records of traffic activity by entering all applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email and prospect portals.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the community and enters all traffic into the computer in an accurate timely fashion.
• Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
• Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily, including but not limited to, opening and closing show units and office.
• Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• Maintain a passing score (minimum of 75%) on all Mystery shopping reports.
• Assist with planning and implementing resident activities in order to increase resident retention.
• Assists with monitoring property curb appeal and assists the manager with reducing liability to residents/guest/employees and vendors.
• Participates in Company-provided training such as fair housing, safety, nondiscrimination, and harassment prevention timely.
• Complies with all applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

REPORTING RELATIONSHIP

• This position reports directly to the Community Manager, Leasing Manager or Assistant Manager

QUALIFICATIONS

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous Leasing or customer service experience preferred.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.
• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Yardi or other types of on-site accounting software.
• Ability to use general office equipment.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical and accounting functions.
• Ability to read and comprehend reports.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to close a sale.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.

Required Licenses or Certifications:

• Current driver’s license and automobile insurance.

  Other Requirements

• Must maintain professional appearance and comply with the assigned dress code policy.
• Ability to be at work on time and on a regular and consistent basis; overtime may be required.
• Ability to work weekends and non-traditional holidays.

Physical Demands

• Ability to sit for extended periods of time.
• Standing, walking, and/or sitting for extended periods of time.
• Frequent use of fingers, handling, feeling, talking, and hearing.
• Moderate standing, reaching, walking, stooping, and lifting.
• Sustains substantially recurring movement to fingers, hands, and wrists.
• Ability to lift and/or move up to 25 pounds.

Mental Functions

• Ability to compare, compute, compile, copy, analyze, coordinate, synthesize, instruct, and communicate.
• Ability to tolerate stressful situations.
• Ability to work under minimal supervision.

Work Environment

• Standard office working environment.

This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Further, this document does not create an employment contract implied or otherwise, other than an “at will” relationship.