Description

Admissions & Communications Coordinator

REPORTS TO: Head of School

STATUS: Exempt/Salaried

DIRECT REPORTS: No

SALARY: $60,000 – 65,000 (Commensurate with education and experience)

Purpose of Role

The Admissions and Communications Coordinator is responsible to assist the Director of Admissions in the planning, development, organization and ongoing operation of the admissions and communications functions at Bellevue Children’s Academy.

Reporting directly to the Head of School with a dotted line to the Director of Admissions, Communications, & Outreach, the coordinator is a “public face of the school” for prospective and incoming families and serves as a brand ambassador.

The ideal candidate will be a data-driven individual, with some experience in K-12 and/or admissions. The coordinator should be a team player who has a warm collaborative nature, positive energy, sense of humor, possess organization and prioritization skills and is self-motivated in the completion of their work. They will have exceptional communication and interpersonal skills including outstanding writing and speaking skills, attention to detail, and the ability to interact comfortably with a variety of people.

This person will have a genuine empathy for prospective families and an awareness of the needs and sensitivities of parents, students, faculty, staff, and administrators.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

Administrative Coordination & Support:

• Serve as a point of contact between the school and prospective families to ensure a strong relationship is built and maintained.
• Track and report admissions and enrollment data daily and weekly in our CRM, HubSpot, with a high level of attention to detail.
• Engage prospective families to move them from Lead to Application stage:
  • Provide information, answer questions, and discuss academic interests with applicants.
  • Give timely, personalized outreach and follow-up to all inquiries at every stage.
• Assist the Director of Admissions in school enrollment from lead to enrollment by monitoring, organizing applications, and communicating within a timely manner.
• Assist families in completion of the admissions process.
• Compile information required to maintain manual and electronic documents of students.
• Ensure School Tours/Open House/Admissions Events meet the standards of ISP.
• Research and organize data related to schools in our area in terms of admissions and tuition.
• Connect with and participate in community events and outreach opportunities.
• Engage with current and prospective families throughout the school year to determine detractors.

Communication:

• Provide content to the Regional Marketing Team for the school website, emails, social media channels, publications, videos, and other mediums, to showcase the school’s narrative, community impact, core values and promises, and inspiring success stories.
• Promote the BCA brand by cultivating relationships with key stakeholders—including teachers, administrators, students, and parents—and building internal processes that allow for the identification of effective storytelling opportunities.
• Repurpose and vet existing assets to ensure core BCA values.
• Prepare and send all communications using various communication tools.

Other Responsibilities:

• Assists the Director of Admissions in the admissions and enrolment processes across the campuses ensuring that all key parental touch points deliver our messages consistently, clearly and at a high standard at all times.
• Works closely with the school and regional Admissions and teams to ensure optimal efficiency and results in the student enrolment cycle and that the customer service experience is exceptional at all points within the process.
• Assists the Director of Admissions in event organization and implementation, delegating coordination duties as appropriate and ensuring high-quality execution.

Knowledge, Skills & Abilities:

• Ability to anticipate potential needs of the school and provide creative, imaginative solutions.
• Proven track record in taking the initiative in making things happen.
• Strong relationship management skills across all levels within the school.
• Experience using database/CRM tools (knowledge of HubSpot is a plus).
• Excellent phone etiquette, written, presentation and in-person communication skills.
• Demonstrated experience in providing high quality virtual and face-to-face services to families/students/vendors.
• Proficiency in Microsoft Word, Excel, Outlook, etc.
• Familiarity with the use of CLRS and databases to manage prospects, leads and customers; HubSpot preferred.
• Strong organizational skills and attention to detail.
• Reliable, dependable, professional and can maintain confidentiality.
• Proven ability to work independently and in a team.
• Excellent interpersonal skills.
• Positive attitude and team player.
• Knowledge of multiple graphic and admission tools.

Qualifications and Experience

• Bachelor’s degree or a combination of education and experience.
• Current CRM experience – preferably HubSpot.
• Ability to serve as a Brand Ambassador.
• Experience in a School or Private school sector.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

• Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development, and growth.

• Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.

• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.

• Resilience. Can deal with setbacks and challenges calmly and effectively.

• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.

• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.

• Leading & Inspiring Others. Supports, encourages, and inspires students, colleagues, and teams so that they give their best.

• Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.

• Influencing & Communication. Consistently informs, influences, and inspires students, parents, and colleagues through timely and effective communication.

• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.

• Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.

• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritizes, and balances resources to achieve the desired outcome.

• Diversity & Equity. Has the sensitivity, awareness, and skill to understand the values, behaviors, attitudes, and practices across cultures that supports all children and adults to learn and work effectively.

E-Verify Participation:
ISP U.S. participates in E-Verify and will provide the Federal Government with your form I-9 information to confirm that you are authorized to work in the U.S.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Inclusion and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.