9 Guest Service Representative Jobs in Lexington, MA
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Bella Sante is Hiring a Guest Service Representative Near Lexington, MA
Bella Sante is looking for energetic, focused individuals to join our Guest Services Team. Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is expected to answer caller questions regarding products, services, policies and appointments. Each Guest Service Representative is expected to take responsibility for every interaction with guests by delivering outstanding service as a means to build loyalty, improve retention, and satisfy our guest’s needs.
Would you like to be part of the team? Here’s what we need:
- Serve as Bella Sante’s first line of response to all external calls. Book and/or change guest appointments, answer questions on products and services, and promote/upgrade clients on services and special promotions
- Resolve customer issues, confirm identity of caller and details of future appointment(s) to ensure requests are correct
- Responds to a high volume of incoming calls and guest inquiries from current and prospective clientele in a courteous and professional manner‚ sees those calls through to completion (call length can vary widely from less than a minute to 5 minutes)
- Enters confidential personal and financial information into software system with a high rate of accuracy. Complies with federal and local laws in ensuring guest privacy
- Resolves customer inquiries and problems through effective interaction with both internal staff and Guest Service Center leadership
- Make out-bound calls to confirm and/or reschedule appointments when necessary
- Remind caller of cancellation/no-show policy
Do these describe you?
- Strong computer skills necessary; appointment booking software knowledge preferred but not required
- Ability to quickly analyze needs and at ease with verbal discussions and answering questions
- Superior customer service skills; ability to stay composed and calm
- Employs strong interpersonal skills in order to handle difficult calls courteously and professionally
- Enjoy consistency and thrive on routine, focused on delivering quality service
- Comfortable working in a detail-driven environment
- Ability to document calls in accordance with departmental policies
- Works with peers to solve problems and promotes teamwork
- Embrace Bella Sante’s philosophy, CARE standards, and mission
- Meets or exceeds department’s quality and productivity goals
- Flexible with day and evening shifts and some weekends
Job Summary
Full Time
$36k-47k (estimate)
04/21/2023
05/11/2024
bellasante.com
Boston, MA
100 - 200
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The job skills required for Guest Service Representative include Customer Service, Guest Service, Futures, Leadership, Promotion, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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