Field Service Technician

Company Statement: For over 60 years, Bell-Mark has been developing innovative solutions for package and carton printing applications in the medical device, pharmaceutical, prepared foods, meat, bakery, dairy, and poultry packaging industries. Bell-Mark offers many in-line printing technologies including piezo inkjet, thermal inkjet, thermal transfer, flexographic, and ink coder, all of which satisfy requirements to print directly on package and carton substrates.

Job Description:

Bell-Mark Technologies is currently seeking to fill the position of a Field Service Technician. Successful candidates will be responsible for the installation, start-up, training, and troubleshooting of a wide range of electro-mechanical and electronic equipment. They work closely with other internal departments, as well as providing customer phone assistance.

Role and Responsibilities

1. Performs inspection and troubleshooting and repair of Bell-Mark equipment at customer locations.

2. Performs installation, acceptance testing and validation of equipment/production lines.

3. Performs preventative maintenance inspections on equipment.

4. Program equipment with various programmers and utilities

5. Resolve customers’ concerns efficiently and effectively.

6. Provide technical training on new equipment to customer operators, maintenance, and engineering personnel.

7. Advise customer of recommended service intervals

8. Communicates with the customer prior to and while onsite to determine the nature of the service/repair.

9. Comply with all safety regulations and PPE requirements.

10. Attend and participate in service training when available.

11. Maintaining assigned tools and spare parts.

12. Promptly and accurately complete all required documentation.

13. Track time and materials for services rendered.

14. Extensive travel, including overnight and international, is required.

15. Maintain a professional appearance and demeanor while exhibiting a high level of customer satisfaction.

Qualifications and Education Requirements

1. Associates degree, trade school or equivalent experience.

2. Strong electronic and mechanical troubleshooting skills.

3. In-depth knowledge of computers and computer operated equipment.

4. Strong communication skills, both verbal and written.

5. A self-starter who can work independently.

6. Working knowledge of hand tools as well as basic power tools

7. Working knowledge of electronic troubleshooting tools.

8. Ability to lift 50 pounds unassisted.

9. Ability to stand on your feet for extended periods of time.

10. Must have a valid driver’s license.

Preferred Skills

Experience with packaging machinery is preferred.

Company Provided Benefits

Company pays 95% of Health Insurance

Generous HSA payment

Tools Provided

Company provided attire

On-Call Pay

Company Credit Card, employee keeps frequent traveler awards

All Travel expenses paid including daily Per Diem

Company provided Safety Gear

Job Details

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Travel requirement:

• Up to 75% travel

Application Question(s):

• Do you have a valid U.S. Passport?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road