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Essential Functions:
• Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the store's selling expectations.
• Drive the total Customer Experience through in store and Omni, through team performance
• Provide training and coaching to sales associate, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
• Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.
• Ensure shrinkage control in their area through the continual training and management of associates.
• Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.
• Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of pre-sale events, as well as grass root events.
• Establish and attain a daily recovery plan is in place.
• Ensure team is maintaining dressing rooms to the audit and AP standards.
• Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
• Collaborate with the Merchandising Team Manager, ASM-Merchandise and visual associates, where appropriate, to support overall merchandise presentation of the store.
• Maintain a safe shopping and working environment.
• Ensure that status checks are completed on a bi-monthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.
• Provide effective coaching to improve performance of all sales team associates.
• Utilize the corrective action process to document and coach poor performers on team consistently
• Recognize associate performance and motivate sales associates to improve sales and customer service.
• Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.
• Maintain a high level of team engagement. Provide efficient, timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.
• Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner.
• Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.
• Supervise and manage the customer service experience is assigned departments.
• Open and close the store, including weekends, as needed
• Approve escalated point of sale transactions such as returns and voids, when needed to serve the customer.
• Resolve customer service issues as needed.
• Understand and be able to use all building operating systems
• Operational Management: receiving, processing and placement of merchandise
• Price change management, and merchandise return management
• Maintenance and housekeeping management
• Direct Floor sets and floor moves
• Direct Sale sets and signing
• Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
• Ensure team uses safety equipment at all times in accordance with OSHA regulations.
• Support the review and execution of the store internal audit processes, as it relates to the STM functions.
• Direct Floor sets and floor moves
• Direct Sale sets and signing
• Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
• Ensure team uses safety equipment at all times in accordance with OSHA regulations.
• Support the review and execution of the store internal audit processes, as it relates to the STM functions.
Education / Experience Requirements:
Position Contribution Level: Intermediate Level
Minimum Education & Experience:
• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Leadership Experience
Knowledge / Skills Requirements:
Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).
Physical Requirements:
• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 40 lbs.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.
Reporting Relationships:
Supervisor: Store Manager or Assistant Store Manager of Selling
Supervises: Sales Team Leads and Sales Associates
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
Other | Full Time
Retail
$82k-117k (estimate)
02/21/2024
04/01/2024
belk.com
CHARLOTTE, NC
15,000 - 50,000
1888
Private
LISA HARPER
$1B - $3B
Retail
Belk is a North Carolina-based company that operates 290 departmental stores selling apparel, shoes, handbags, cosmetics, jewelry, and home furnishing products.
The job skills required for Sales Team Manager include Customer Service, Leadership, Coaching, Presentation, Merchandising, Direct Sales, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Team Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Team Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Team Manager positions, which can be used as a reference in future career path planning. As a Sales Team Manager, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Team Manager. You can explore the career advancement for a Sales Team Manager below and select your interested title to get hiring information.
If you are interested in becoming a Sales Team Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Team Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Team Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Team Manager jobs
Sales manager job candidates should gain a clear understanding of the role, and know whether their qualifications make them a good potential employee.
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Step 3: View the best colleges and universities for Sales Team Manager.