Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services.

We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network.

We believe that great teams are the key to our success. At Belimed, you will work in an international environment with talented people, all of whom have dedicated themselves to making a difference in the safety and health of patients and medical staff.

Customer Service Support

Your tasks As the Customer Service Support (CSS) , you will assist customers with part identification, spare parts order processing, work order close out & invoicing.

You will maintain the service database by entering & updating equipment warranties & other information. You will also assists in data collection, entry, and extraction of data from SAP.

Work schedule : Monday - Friday, hours to be selected between 8 : 00am-7 : 00pm Eastern

Travel expectations : Individuals within a reasonable commute of our Charleston headquarters will be required to be in the office one day each week.

Those outside of the area, can expect to travel occasionally (1-2 times per year) to our US headquarters for training and team development.

How you will impact Belimed and our clients

• Provide timely and accurate part identification & delivery times to customer
• Process spare parts and consumable orders in SAP for customers
• Communicate with warehouse personnel to ensure accurate delivery methods and gather tracking information
• Administer RMAs for customers, invoice all spare part & consumable orders
• Assist customers and Finance in the resolution of billing and payment issues
• Communicate any consumable pricing discrepancies to team lead
• Initiate quotes for service work orders under service contracts, third-party vendors, and billable non-contract repairs
• Collect purchase orders for service orders, work closely with the purchasing department
• Research & annotate the closing of work orders associated with service contracts
• Adjust service billing where required, invoices all work orders
• Notify management of any issues, concerns, or customer satisfaction problems

What you need to succeed

• High school diploma or GED and related work experience
• Experience in high detailed work involving data entry and analytical skills
• Demonstrated strong customer service skills via phone and email
• Excellent verbal and written skills
• Strong organizational skills with high attention to detail
• Proficiency in MS Office Suite with emphasis in Outlook, Excel, and Word
• Experience with SAP or another ERP
• Strong analytical / problem solving skills
• Able to work overtime where needed

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, life and disability insurances, 401(k) with a company match, multiple time off programs, flexible work from home options and more!

Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.