Description

 The Belfast Community Co-op is looking for an experienced Facilities Manager to maintain our newly renovated store. The ideal candidate would be skilled in developing and implementing systems, solution-oriented, and an effective leader. With all new equipment and an upgraded, efficient facility, we are looking for someone that will partner with our leadership team to reach our goal of providing an exceptional customer experience while keeping worker safety as our number one priority. 

The Facilities Manager is responsible for keeping a safe, clean, and efficiently maintained store and grounds. This position leads the Facilities team by developing and implementing systems and schedules for physical plant upkeep, maintenance, and custodial responsibilities. The Facilities Manager is responsible for all aspects of forklift operation including maintenance, training, and scheduling to meet receiving needs. The Facilities Manager develops and completes large-scale projects like seasonal conditioning and training plans, coordinates with service providers for installation of new equipment and upkeep of existing equipment, and plays a key role in planning and implementing physical plant changes. The Facilities Manager leads and plans safety programming, provides consistent support and supervision to Facilities workers, and acts as a part of the management team to meet the Co-op’s ends of providing an efficiently managed, safe, respectful, inclusive working and shopping environment.

ESSENTIAL FUNCTIONS

Leads the Facilities team in keeping the store safe, clean, and well maintained. 

• Develops, implements, and maintains systems, schedules, SOPs, and training materials, and coordinates appropriate training across the organization
• Sources cleaning supplies and equipment that meet operational standards for effectiveness and product quality
• Coordinates with vendors to meet building maintenance needs outside of the scope of the team
• Oversees all aspects of forklift operation, training, and maintenance 
• Performs custodial, maintenance, and forklift responsibilities as necessary

Provides consistent management, support, and supervision to Facilities workers

• Hires, onboards and trains Facilities Clerks
• Follows established systems and procedures relating to supervision and performance management
• Develops and refines department-specific systems and procedures, ensuring legal compliance and consistency of worker and customer experience

Works with Store Service Manager to set priorities that align with overall store strategies

• Coordinates upkeep of existing equipment including HVAC, refrigeration, and kitchen appliances with appropriate department managers
• Plays a key role in planning and implementing physical plant changes
• Develops, implements and leads safety programming 

Oversees physical plant safety and related regulatory compliance 

• Coordinates with department managers to meet Department of Ag and other regulatory requirements
• Identifies areas of noncompliance and acts promptly to correct 
• Develops and maintains working knowledge of Department of Ag, building code, ADA, and OSHA requirements
• Maintains appropriate records including SDS and equipment maintenance logs 

Acts as a part of the management team to meet the Co-op’s ends of providing an efficiently managed, safe, respectful, and inclusive working and shopping environment. 

• Develops and maintains strong knowledge of Operating and Personnel policies. 
• Uses knowledge of Operating and Personnel policies to ensure consistently appropriate application of policies, 
• Uses knowledge of Operating and Personnel policies to inform in-the-moment judgment calls
• Displays excellent external and internal customer service, communicating effectively and respectfully with all parties
• Maintains an awareness of the needs of the whole organization, and leads department accordingly
• Coordinates across departments to improve efficiency, consistency, and shared success

GENERAL EXPECTATIONS FOR ALL WORKERS

Essential Functions of all Positions:

• Provides exceptional customer service to internal & external customers, both in person & via phone: 

- Responds promptly and honestly to customer inquiries 

- Greets customers with a smile and friendly demeanor 

- Communicates respectfully 

• Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.) 
• Asks for help from co-workers and provides help to customers and co-workers as needed. 
• Works efficiently and safely
• Takes initiative and works as a part of a team
• Approaches work with a positive attitude
• Collaborates with others to find solutions and accepts solutions once determined
• Continues to learn and develop knowledge as it relates to the position, co-op, and industry
• Demonstrates regular and dependable attendance 
• Follows department procedures and SOPs

Essential Functions of all Belfast Community Co-op Leadership positions: 

• Maintains an awareness of Belfast Community Co-op as an entire organization and collaborates with others on how individual changes/operations within a department can affect the rest of the organization
• Models exceptional customer service to internal & external customers, both in person & via phone. 
• Assists in the creation and development of departmental targets. Manages department to meet departmental and store-wide goals 
• Maintains working knowledge of reports and metrics
• Relays information to and from the Leadership Team concerning operations. Ensures use of departmental communication tools to communicate other topics staff need to know in accordance with Belfast Community Co-op’s Communications SOP
• Ensures the smooth operation of department functions
• Upholds Belfast Co-op’s Leadership Qualities, Code of Conduct, Expectations of Staff, and Values
• Manages department staff, either personally or through delegating responsibilities listed below as needed: 

- Administers employee policies to maintain consistency throughout the department and store. 

- Ensures, encourages, and provides staff training and/or training opportunities as it relates to 

the position, co-op, and industry. 

- Ensures timecard approval for payroll and the creation of staff schedules in accordance with 

established timeframes. 

- Participates in hiring process for department staff. 

- Conducts performance evaluations and pay increases, addresses complaints, and resolves 

problems with staff in a timely manner. 

- Conducts performance improvement meetings and follows up with staff as necessary. 

- Ensures staff work in a safe manner.

----Belfast Community Co-op Worker Benefits include:

• Sponsored Co-op Ownership/ Equity Share
• Generous Store Discount
• In-Store Charge Account
• Paid Sick Time
• Paid/Earned Vacation Time
• Retirement Account with Employer Matching
• Regular Free-to-Staff Food and Wellness Items
• CSA/Farmers Market Reimbursement
• Education Credits (PTO for exploring interests related to work)
• Professional Development & Continual Training Opportunities

Full Time Workers (30 hours or more) are also eligible for insurance benefits including::

• Co-op Subsidized Health Insurance Plans
• HSA plans with Matching
• Dental insurance
• Vision Insurance
• Fully Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability

-----Located in the heart of downtown, the Belfast Community Co-op has been serving the community since 1976. Everyone is welcome to shop at the Co-op: it is our mission and our pleasure to bring locally-sourced, reasonably priced, natural products to all. Whether you are looking for a job you'll love or a career you can grow with, Belfast Community Co-op provides the training, benefits, and supportive community to help you be successful.

The Belfast Community Co-op exists so that our member-owners and our community will have:

• A thriving, just, and sustainable local food economy
• A source of healthy, nutritious, affordable food, and water
• An efficiently managed, democratically governed, inclusive cooperative enterprise
• A greater understanding of health, food systems, cooperatives, and economic & environmental sustainability
• An invested, engaged, and empowered staff that thrive in a safe, respectful, inclusive, and equitable workplace

Requirements

QUALIFICATIONS (knowledge, skills, and abilities)

Minimum

• Strong computer skills, with the ability to learn new programs
• Experience organizing complex projects
• Supervisory experience, preferably in a retail grocery environment
• Strong written and verbal communication
• Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
• Experience coordinating with service providers/vendors
• Ability to safely operate forklift and heavy machinery
• Ability to interpret and implement regulations

Preferred

• Customer service experience in a leadership role
• Experience training staff with varied skill levels and communication styles
• Creating SOPs and documenting procedures
• Experience managing multiple time-sensitive tasks
• Experience leading a team through unfamiliar situations
• Experience in building maintenance sufficient to identify issues and solutions
• Experience with forklift operation and ability to train others
• Knowledge of OSHA Hazard Communication standards
• Knowledge of general industry OSHA standards and building code regulations

PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The noise level of the work environment is varied. The employee must be able to maintain focus in a busy office environment. Essential functions of this position require working indoors and outdoors in varied temperatures and weather conditions.

Note: 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the “at will” relationship. 

The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.