Job Title: Help desk Support

Location: Huron, OH USA 44839

Duration: 07 Months Contract (Potential Temp to Perm)

Pay Rate: $24/hr.

Shift Time: 1st Shift (M-F; 8 AM – 4 PM)

Job Function:

• The Site IT Support job family forms the Site IT Support track within the IT function.
• Positions in this family provide Infrastructure support to end-users.
• They work with centralized IT teams to deliver new solutions and support the existing standards.
• Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries, or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Key Responsibilities

• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Training users on use of new technology and software
• Performs pro-active monitoring computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Participates in various IT projects working with internal and external teams.
• Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports.

Qualifications:

• A 4-year degree in Computer Science, Engineering, or related discipline is preferred.
• A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.
• Strong interaction and interpersonal skills specifically listening, providing guidance.
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures.

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Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Work Location: In person