Beatrice Loving Heart is looking for a qualified Program Supervisor to manage and facilitate the daily operations of the Agency. The Program Supervisor is responsible for overseeing the assigned Program and ensuring the Agency meets all processes requirements. Qualified candidates will possess knowledge of the DDA and or CFC program and requirements and a strong current or prior supervisory experience.

The Program Supervisor is responsible for providing corporate and staff support services inclusive of administrative services, event coordination, and property and facilities management. This position requires an experienced, independent professional, and developed leader who works well within a team environment. A history of successful supervisory experience and strong leadership skills are required.

Key Responsibilities:

• Oversees all operations, processes, and infrastructure while looking for opportunities for improvement or revision.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Manages a caseload schedule to ensure proper coverage at all times.
• Document client-related activities as needed.
• Identifies trends and assesses opportunities to improve processes and execution.
• Collaborates with the office supervisors to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Stay up to date on Health industry regulations, trends, and technology.
• Coordinates and monitors all home office staff to ensure that staff is performing at an optimal level.
• Provides clear and concise documentation and follow-up on all employee concerns and disciplinary action.
• Supports HR with candidate testing and onboarding of new hires;
• Perform other tasks as assigned.

Qualifications:

• Knowledge of the principles and practices of quality and risk management, intellectual and developmental disabilities, and current trends in the field;
• Experience in coordinating services for individuals with intellectual or developmental disabilities.
• Minimum of a Bachelor's degree required;
• Must be at least 21 years old;
• Experience with DDA program and role functions;
• Must have a current Maryland driver's license with no more than 3 points;
• Must own reliable transportation;
• Ability to demonstrate organizational skills, with strong attention to detail;
• Must be able to teach skills, provide support, and build on each individual's strengths and capabilities;
• Minimum of three (3) years experience as a direct supervisor of employees;
• Must be able to deal with confidential information appropriately;
• Excellent verbal communication with proven ability to work effectively in diverse, cross-functional, and multi-cultural; environments;
• Must be a dedicated team player;
• Experience in office management or administration is preferred;
• Proficiency in the MS Office Suite applications;
• Highly proficient English speaker required;
• Willingness to sign a minimum of two years Agreement;
• Ability to work after hours if necessary.

Additional Benefits:

• State-wide Recreational Discount.
• Paid Personal Time Off.
• Company Paid Holidays.
• Company Cell Phone, Laptop, and Printer Upon Request
• Mileage Reimbursement
• Health Insurance with Vision and Dental option.
• 401 (k) Retirement Plan Option.
• Employee Assistance Program.

Pay: startting at $56,160.00