• Ensure property is rented to fullest capacity
• Maintain community appearance and ensure repairs are noted and completed on timely basis
• Demonstrate best-in-class customer service skills
• Utilize marketing strategies to secure traffic
• Confirm that leasing techniques are effective in obtaining closure
• Ensure deposits, rental payments and late/check charges are collected on timely basis
• Deal with resident complaints, concerns and requests on timely basis to ensure resident satisfaction with management
• Develop and/or implement resident retention programs
• Consistently enforce community and company policies
• Greet prospects and qualify by covering all criteria
• Tour community and highlight amenities (pool, clubhouse, etc.) and close the sale
• Process applications for approvals. Follow-up with applicant regarding status
• Follow-up on prospects unable to close
• Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community
• Monitor apartments up for renewal, send notices, and secure renewal
• Maintain accurate records of all community transactions and submit on timely basis
• Collect and post rent (when applicable). Maintain accurate and up-to-date property accounting and collection records
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
• Ensure distribution of all company or community-issued notices

• High School Degree or equivalent
• Three to five years related experience or equivalent
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Acute attention to detail
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work on complex projects with general direction and minimal guidance
• Ability to understand and follow written and verbal instructions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bear Real Estate Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.