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Bear Mountain Healthcare is looking for an experienced, motivated and creative Guest Services Manager for our Sudbury, MA location. This position has accountability for the overall customer satisfaction within the assigned skilled nursing facility center. The position is responsible for navigating new customers and their families and loved ones from admission through discharge, ensuring the highest quality of service and patient experience. The incumbent will be responsible for ensuring ongoing staff CARE training to ensure all Facility staff are confident in providing exceptional, compassionate care and customer service. Reporting directly to the Facility Administrator/Executive Director, the Guest Services Manager ensures the assigned unit(s) are prepared for new patient admissions and tours, liaise between patients and Facility Departments to address patient questions and concerns, ensure resolution to any presented grievances, and positively impact patient and family satisfaction. This is a Tuesday through Sunday position, 10am to 6pm.
Benefits:
• Competitive salary based on experience
• Medical/Dental/Vision
• 401(k) Retirement Plan
• Life Insurance, Short Term & Long Term Disability
• Paid Sick/Vacation/PTO/Holidays
• EAP (Employee Assistance Program)
• Employee Recognition Events
• Ongoing education with free CEUs
Requirements:
• Associate Degree
• Two (2) years full-time experience in customer service/hospitality position
COVID-19 Precaution(s):
• Remote interview process
• Virtual meetings
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place
Full Time
$41k-65k (estimate)
12/14/2023
06/30/2024
The job skills required for Guest Services Manager include Guest Service, Customer Service, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Manager positions, which can be used as a reference in future career path planning. As a Guest Services Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager. You can explore the career advancement for a Guest Services Manager below and select your interested title to get hiring information.