Beacon Veterinary Specialists is seeking to fill a full-time Clinical Service Supervisor role. We are looking for candidates with a desire to create remarkable experiences for every client in a fast-paced environment. To be considered, candidates must have a positive attitude, exhibit excellent leadership skills, be self-motivated, and possess a strong desire to learn, share, and improve continuously.

• Anticipate and resolve clinical service issues
• Partner and collaborate with managers in all service areas to provide excellent service to patients and clients
• Monitor the safety of staff and patients and support safety standards within the hospital
• Evaluate workflow inefficiencies and identify process improvements
• Implement clinical strategies to improve the quality of medicine
• Support the recruitment, hiring, and training of clinical staff
• Create a schedule for clinical staff to ensure adequate clinical support during hours of business operations
• Evaluate clinical staff performances and provide development
• Research strategies to further improve the patient and client experience
• Develop standards and procedures to maximize the patient and client experience
• Resolve client complaints related to clinical support

• Maintain accurate records and files of documentation pertaining to staff development and performance

• Compassion for people and for pets
• Excellent communicator, able to provide effective feedback
• Comfortable in both a leadership and team-player role
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• Skilled at encouraging a team; able to mentor and lead
• Creative problem solver who thrives when presented with a challenge
• Excellent client care and focus; ability to assess clients’ needs and provide answers, paths, troubleshooting help, or methods for a positive client experience
• Eager to expand the company with new patients
• Previous experience in a clinical management role

• Basic computer skills

• Veterinary Technician with at least 5 years of experience
• Minimum of 2 years of supervisory experience in an ER/Speciality clinic setting
• Practice Management experience preferred

• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred

Please apply if:

• You are an experienced veterinary technician.

• You are a self-starter who can lead and teach.
• You have the desire to learn, take on new responsibilities, and to be challenged.
• You have a great personality and positive energy, care deeply about animals and people, and possess a thirst for innovation and trying new things.
• You go to work every day to make a difference in the lives of clients and patients.
• You believe in delivering “gold standard” client experiences.
• You insist on only the best from those you work with and work to ensure the highest standards of veterinary medical care.
• You believe in being part of a team.

• You enjoy supporting doctors.

Relocation expenses will be provided for highly qualified candidates.