Level One: System Administrator

As a full-service web solutions firm, Beacon Technologies, Inc. uniquely blends deep experience in Web Design, Digital Marketing, and Web Hosting and Beacon IT Services (BITS). All three of these business units are in-house (no outsourcing) and work closely to provide our clients with not only the best solutions – but centralized support as well. We have direct partnership arrangements with some of the leading, best of the breed, technology firms in the country, and Beacon is one of the longest active Google Analytics Certified Partners in the country.

The Level One System Administrator will conduct remote and field service calls for Beacon and Beacon customers. The ideal candidate will have the right mix of hands-on-experience with monitoring tools, recommend and implement changes to the production environments that improve the stability, performance, and security of a large scale multi-tenant Windows computing environment. Candidates must have excellent customer service skills, multitasking ability, be a self-starter, and collaborate effectively with a team (This is NOT a remote position).

Required Skills:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network, servers, and virtualization.
• Strong knowledge of core networking concepts, DNS, DHCP, VPN, VLANs, NATs, etc.
• Windows Server and RHEL experience – Installation, configuration, and management.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• BDR implementation and management: Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Technical services and support at the network level: WAN and LAN connectivity, firewalls, and security.
• Knowledge of Office365 management and migration.
• Offer initial escalation support for tier 2 helpdesk support technicians.
• Strong customer service skills

Education/Certification:

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

Additional Qualifications :

• 5 years of network administration or system administration experience.
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
• Knowledge of virtualization, VMWare or equivalent.
• Strong knowledge of systems and networking software, hardware, and networking protocols.
• Experience with scripting and automation tools. PowerShell scripting experience is a plus.
• Web hosting/Webmaster experience is a plus.
• Microsoft Azure experience is a plus.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Knowledge of Managed Service Provider (MSP) business (hands-on experience) is a plus.