Description

 Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with the Board and Company objectives. Property Managers are certified and licensed by the State of Georgia for Community Association Management (CAM). Responsibilities include working closely with the association, Board of Directors and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills and supervisory skills are required. Acquires and maintains current knowledge of state regulatory agency statutes and each client's community documents, policies, and procedures.

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Analyzes advantages and disadvantages of alternative solutions to problems and make recommendations to the Board of Directors.

· Provides leadership and direction to effectively manage relationships with other business groups: Leasing, Asset Management, etc., to ensure a high level of tenant service and achievement of company and property goals and objectives.

· Develops and maintains an effective, ongoing resident relations plan; implement initiatives, and maintain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys.

· Defines and implements goals relating to internal and external customers.

· Develops and submits complete and accurate annual budget(s), meeting all deadlines, and demonstrating thorough analysis and consideration for the goals of the property as well as market conditions.

· Initiates contact with the new residents to coordinate the move-in process, provides an introduction and orientation to the management staff and building, reviews available services, and explains the building rules and regulations.

· Manages resident relationships to ensure retention and a high level of service, including timely and complete resolution of concerns, coordinating special services and requests, and conducting formal and informal inspections.

· Ensures property improvement and other construction-related projects are completed on time and within budget by effectively overseeing all construction projects.

· Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management, and real estate associations and networking opportunities with vendor outreach and peer groups.

· Sets and adheres to the highest standards of performance and models them to the staff by personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.

· Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.

· Responds to phone calls and correspondence in a timely, professional manner.

· Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.

· Maintains a professional relationship with Board of Directors, Unit Owners and Vendors.

· Encourage, motivate, and build a professional team of associates that comply with all safety standards.

· Ability to run a Board of Director's and Annual meetings according to Robert's Rules of Order.

· Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations.

· Prepares professional presentation of reports, financials, budgets, bids, etc.

· Supports the Company's philosophy, goals, and adheres to Company policies.

· Understands and follows directions given by direct reports as well as the Board Of Directors and conscientiously completes them.

· Organizes time effectively and successfully balances the competing demands of multiple projects to include attendance at the Monthly Managers' Meeting.

· Maintains accurate records, files and communications pertinent to the Association office (cabinets and computer files). Organizes of insurance files and policies.

· Updates Association Communication – Updates association info Boards, other communication with owners and residents.

· Updates and distributes action list of pending items and projects.

· Prepares a bid comparison analysis spreadsheet. Prepare and use of RFP for bid solicitation (Request for Proposal with the scope of work detailed).

· Processes violations, work orders, and architectural control applications.

· Create Annual Operating and Reserve budgets utilizing historical data, Reserve Study, and Board and property-specific goals.

· Successful budget management to ensure the property meets or exceeds financial goals through effective vendor management, payroll management, and negotiating property contracts and bids.

· Monthly review of property financials (P&L, Balance Sheet), and preparation of monthly variance analysis to be included in monthly management reports.

· Possesses knowledge of assets, cash balances, and availability of funds for projects. Cash flow management for capital improvements.

· Monitors aging reports, timely advancement of delinquent accounts to property's collection attorney.

Requirements

· Strong working knowledge of customer service principles and practices.

· Strong interpersonal skills required.

· Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.

· Computer literate with proficiency and working knowledge of Microsoft Office Applications.