Key Duties and Responsibilities:

• Handle telephone, email, internet and ‘in person’ inquiries efficiently and politely
• Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
• Remain calm, patient and polite if receiving customer feedback
• Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
• Liaise with all departments to ensure the best service is provided to our customers
• Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
• General administrative duties
• Maintain positive working relationships with guests, vendors, other employees, etc.
• Co-operate closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
• Set a great example for new employees

Minimum Required Skills & Competencies:

• Upbeat and positive attitude
• Professional, honest, reliable and trustworthy
• Confident, self-motivated and demonstrate a passionate commitment to the business
• Excellent communication skills, both verbal and written
• Ability to work in a high pressurized environment
• Highly organized
• Strong ability to multi-task
• Natural ability to sell products enthusiastically
• Ability to work weekend rotations

Desired Skills & Competencies:

• Minimum of (2) two years’ experience in the vacation rental industry
• Experience with Navis Hospitality CRM Platform (or similar program)

Perks & Benefits:

• Competitive compensation
• Paid vacation
• 401K plan
• Health, dental and vision plan

#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)