You haven't searched anything yet.
POSITION SUMMARY : Please apply online using a laptop or desktop computer.This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NDMP registry who are being asked to save a patient's life.
The role involves using investigative skills in partnership with information from within NDMP systems to locate and contact donors.
Candidates must effectively engage donors who could have misconceptions about the donation process. Responsibilities of this role include the ability to access information from within NDMP systems, confirm interest, and assess health conditions, update donor demographics, and complete / manage all other related record updates and documentation accordingly.
The following activities would also be performed as necessary : scheduling laboratory testing, ordering / sending donor kits, obtaining consent, and monitoring donor follow through.
Good guardianship of member confidentiality and identity is required. Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.
Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended (inbound and outbound) call environment.
This position can be remote (US) or hybrid. #LI-Remote #LI-HybridCheck out our video Saving Lives : It's the Best Job EverACCOUNTABILITIES : Contacts Members / Donors for Donor Search-Related Activities : * Locates donors using data provided at recruitment, including alternate contacts;
uses internet search tools, paid Search Engines, and social media to locate updated contact information.* Educates donors (advanced) - Reinforces commitment and retention messages to donors.
Asks open-ended questions to assist in overcoming donor barriers to donation. Utilizes reflective listening skills, summarizes conversations, and assesses next steps in the donation process.
Appropriately engages Medical Services, Provider Services, and Donor Advocacy for consultation on unusual donor circumstances.
Documents and communicates resolutions or anticipated next steps.* Coordinates blood draws (appointment time, location, kit ordering, donor / kit tracking) and completing follow-up forms as needed.
Documents all donor activity in STAR Link / Salesforce donor file. Completes all appropriate NMDP documentation.* Maintains standards and compliance with identified department performance standards to increase the number of donors moving forward to donation.
Establishes and Maintains Good Relationships with Donor Operations, Donor Center Staff, Collaborating Departments, and External Vendors : * Maintains understanding of donor operations processes and unique customer requirements.
Adheres to OSHA guidelines as applicable.REQUIRED QUALIFICATIONS : Knowledge of : * MS Office, including basic word processing, spreadsheet, and database software application skills.
Proficiently applying computer skills and engaging with customers simultaneously* Advanced internet research skills including familiarity with social media.
Ability to : * Demonstrate strong communication skills and the ability to ask probing questions while working in a mission-driven call center environment.
The training lasts 7 weeks and runs from 9 am - 5 : 30 pm, Central Time each day. Please consider the above requirements when determining your interest in this opportunity.
Education and / or Experience : * Bachelor's degree in Human Services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and / or education may be substituted for the degree requirement.
Additional educational experience in public health, psychology, or health promotion is preferred.* Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
Three years customer relations, direct patient interaction or care in a clinical / healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.PREFERRED QUALIFICATIONS : (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)* Familiarity with medical terminology and advanced health screening experience preferred.
Familiarity obtaining informed consent.* Experience in target-driven sales environment.* Familiarity with digital social platforms and social media applications.
DEI COMMITMENT : As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender.
Everyone is welcome and supported in their development at all stages in their journey with us.NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident / critical illness / hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off / holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information : NMDP Benefit InformationAdditional Information* Number of Openings : 9* Pay Basis : Hourly* Schedule : Full-time* Driver Policy : No* Job Family : Customer Experience* Career Category : Professional* Career Level : 5
Full Time
Ancillary Healthcare
$56k-71k (estimate)
03/26/2024
04/04/2024
www.nmdp.org
Minneapolis, Minnesota
500 - 1,000
Michael Atondocan
Ancillary Healthcare