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POSITION SUMMARY :
Please apply online using a laptop or desktop computer.
This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NDMP registry who are being asked to save a patient's life.
The role involves using investigative skills in partnership with information from within NDMP systems to locate and contact donors.
Candidates must effectively engage donors who could have misconceptions about the donation process. Responsibilities of this role include the ability to access information from within NDMP systems, confirm interest, and assess health conditions, update donor demographics, and complete / manage all other related record updates and documentation accordingly.
The following activities would also be performed as necessary : scheduling laboratory testing, ordering / sending donor kits, obtaining consent, and monitoring donor follow through.
Good guardianship of member confidentiality and identity is required. Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.
Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended (inbound and outbound) call environment.
This is a hybrid / remote position in Hawaii. #LI-Remote #LI-Hybrid
Check out our video Saving Lives : It's the Best Job Ever
ACCOUNTABILITIES :
Contacts Members / Donors for Donor Search-Related Activities :
Utilizes reflective listening skills, summarizes conversations, and assesses next steps in the donation process.
Appropriately engages Medical Services, Provider Services, and Donor Advocacy for consultation on unusual donor circumstances.
Documents and communicates resolutions or anticipated next steps.
Documents all donor activity in STAR Link / Salesforce donor file. Completes all appropriate NMDP documentation.
Maintains standards and compliance with identified department performance standards to increase the number of donors moving forward to donation.
Establishes and Maintains Good Relationships with Donor Operations, Donor Center Staff, Collaborating Departments, and External Vendors :
Other Duties as Required for Team / Department Operations :
Adheres to OSHA guidelines as applicable.
REQUIRED QUALIFICATIONS :
Knowledge of :
Ability to :
Education and / or Experience :
Bachelor's degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and / or education may be substituted for the degree requirement.
Additional educational experience in public health, psychology, or health promotion is preferred.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
Three years customer relations, direct patient interaction or care in a clinical / healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.
DEI COMMITMENT :
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender.
Everyone is welcome and supported in their development at all stages in their journey with us.
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident / critical illness / hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off / holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information : NMDP Benefit Information
Additional Information
Last updated : 2024-04-23
Full Time
Ancillary Healthcare
$56k-71k (estimate)
04/25/2024
05/05/2024
www.nmdp.org
Minneapolis, Minnesota
500 - 1,000
Michael Atondocan
Ancillary Healthcare
The job skills required for Donor specialist include Data Entry, Health Care, Commitment, Initiative, Attention to Detail, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Donor specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Donor specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Donor specialist positions, which can be used as a reference in future career path planning. As a Donor specialist, it can be promoted into senior positions as a Major Gifts Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Donor specialist. You can explore the career advancement for a Donor specialist below and select your interested title to get hiring information.