At Castle Automotive Group, we have openings for entry-level and experienced Customer Care Representatives for both our sales and service departments . We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.

• Answer customer calls and establish follows-up with sales, or service, appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

• Minimum one year in a previous customer service role, preferably in auto dealership environment
• Excellent customer service skills
• Strong communication skills, both verbal and written
• Positive and hardworking personality
• Strong computer skills

What We Offer

• 401(K)
• Major medical, dental, vision, and life insurance
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Paid Time Off
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement