Job Description

Body Control Systems (BCS) Automotive Interface Solutions has a rich automotive history that dates back 70 years. We specialize in system solutions for vehicle interior systems that ensures safe and comfortable control for the cars of today and the future. With over 3,500 employees globally in North America, Europe, and Asia Pacific, we are creating the future with our Advanced Technologies.

Job Duties

We're currently looking for an excited and talented Customer Quality Champion to help us push our organization forward by helping us in the following areas:

This position is a role working within the NA Regional Quality Team as a Customer Quality Champion however will be the global voice and knowledge of the OEM assigned. Focus is on understanding the customer expectations and processes and working with the BCS teams to meet or exceed those expectations. Particular focus will be placed on the Customer Scorecard and Warranty performance.

Responsibilities

• Maintain and communicate voice of the customer requirements and expectations – Act as the primary Voice of Customer (VOC) advocate between global customer sites/functions and global BCS manufacturing sites and engineering centers. Primary communication with Plant QA Mgr, Plant Mgr, Quality Director, Ops Director, Engineering Director, Program Mgt Director and Sales Director.
• Promote quality awareness and behavior – Initiate and implement improvement programs to ensure the customer requirements and expectations are communicated and understood at all locations and on all levels and functions (including training of tools, techniques and methods to support acceptance).
• Owner of Customer Specific Requirements (CSR) and ensure changes are understood and communicated.
• Represent BCS onsite at customer assembly plants as needed to address quality issues or escalations
• Represent BCS as champion and coordinate multiple site/region inputs to customer
• Develop network with appropriate customer contacts – act as communications liaison between global BCS sites and customer
• Drive 8D completion and sound PCA’s
• Drive Warranty QOS to improve warranty performance (R/1000, CPU and chargeback costs)
• Monitor/report/communicate customer warranty for trends, spikes and changes. Identify top warranty issues and lead manufacturing team and design team to ensure resolution.
• Support product launches and launch readiness. Ensure adequate Tech Rep support and test boxes are available at customer sites.
• Assist sites in negotiating PPM/NCT/binning and reducing customer costs
• Interface with Customer groups regarding Warranty performance and costs and co-ordinate activities within BCS to drive improvements in warranty metrics.
• Ensure adequate planning and performance of customer management processes, e.g. identify all global BCS sites that supply global customer sites
• Develop infrastructure to obtain, distribute and report customer scorecard and VOC data monthly
• Analyze customer scorecard performance data and trends and drive and co-ordinate improvement plans
• Provide expertise in customer scorecard, warranty, metric definitions and interpretation
• Monitor and escalate issues to BCS management to ensure adequate awareness and proper actions, as appropriate
• Management of and budget control of contracted Tech Reps located at various OEM plant sites.

Job Requirements

• Minimum four years knowledge/experience in the use and application of automotive quality principles – FMEA, PPAP, Control Plans, SPC, Problem Solving (8D, 5P, etc.)
• Experienced and versed in use of problem solving skills and tools
• Strong MS Excel, MS Outlook, and MS PowerPoint skill sets
• Warranty engineering process, analysis and methods
• Strong written and verbal communication skills (English)
• Customer interface and negotiating skills
• Automotive Quality Standards (IATF16949, ISO26262, ISO15504/Automotive Spice)
• Experience in electro-mechanical module design and/or manufacturing helpful
• Strong understanding of Ford quality processes and customer specific requirements
• Experience interfacing within the Ford Supplier portal

Preferred:

• Shainin Journeyman or Six Sigma Black Belt preferred
• A diverse background in design, manufacturing and quality.

Education

• Bachelor’s degree in Engineering required

Functional Area

Division

Employee Type

Full Time

EEO statement

The policy of BCS Automotive Interface Solutions is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, BCS Automotive Interface Solutions is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at northamerica.jobs@bcs-ais.com In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

City

Farmington Hills

State/Province/Region

Michigan

Country

United States