This person would be the point of contact for IT support.
• Helping all end users
• Boots on the ground type of person
• PCs, Servers, firewalls, switches, circuits, endpoints, Wi-Fi, printer problems, local network trouble shooting.
• Service now ticketing system.
• Ability to know -VMware, Group policy, DNS, Active directory.
• Good organizational and multi-tasking skills
• Customer service orientated for our internal team members.

Summary:

The PC Support Specialist is an intermediate IT technical position with 2 years related experience in a technical or business role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests. The Digital and IT Analyst is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.

Your Role:

On Site Point of contact (POC) for IT Support with internal and external customers.
Communicate procedures for proper utilization of digital and IT solutions.
Assist in onboarding and training new employees/users.
Ability to communicate, lead projects, and perform critical analysis under limited supervision.
Understand how applications and technologies are utilized within the business.
Participate in multiple teams/projects, demonstrate complex problem-solving techniques along with the understanding of one or more technical/functional business areas.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Information Technology with industry: 3 years (Preferred)
• IT Support and Windows: 2 years (Preferred)

Ability to Commute:

• Clyde, NY 14433 (Required)

Ability to Relocate:

• Clyde, NY 14433: Relocate before starting work (Required)

Work Location: In person