Senior UX Designer

We are currently searching for a Senior UX Designer to provide support to the National Institutes of Health (NIH). This opportunity is a full-time position at NIH in Bethesda, MD and/or remote.

As a UX Designer, you will lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching.

Duties & Responsibilities

• Identify insights from customer research and bring them to life through personas, customer journeys, insight-opportunity, frameworks, system maps, workflows, and usecase scenarios.
• Defining vision and strategies for each project through domain expertise, internal and external best practices, and by identifying opportunities for continuous improvement and innovation
• Collaborate with stakeholders, project manager, enterprise architects, software engineers, and other experience designers to understand the goals and requirements necessary to meet business objectives.
• Demonstrate clear understanding of user-centered design and be an advocate for the user.
• Capture requirements and create workflows, wireframes, prototypes and fully fleshed out designs.
• Establish and communicate design vision, principles and ideas via concept sketches, storyboards, lo/hi fidelity wireframes and prototypes.
• Serve as part of the leadership team steering end-to-end digital transformation projects.
• Create research plans and conduct user research and usability sessions.
• Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills.
• Present design decisions to stakeholders.
• Utilize Lean and Agile methodologies.
• Present design concepts and research findings to partners and senior leadership.

 Requirements

• BS or MS degree in graphic/web design and visual communication, and a minimum of five (5) years’ of design experience for digital products or services in combination of following:
• 4-8 years of experience, including team leadership
• Experience with a wide range of wireframing, visual design, and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision, Axure, et al.
• Bachelor's Degree in Human Factors, Design, Psychology, Sociology, or related field
• Experience conducting usability tests (including with users with disabilities) a plus
• Experience working with SCRUM in an Agile environment a plus
• Strong ability to communicate UX design decisions and UX best practices
• Subject Matter Expertise in Accessibility (508/WCAG) a plus
• Group facilitation and teaching (design thinking) skills a plus
• An online portfolio that demonstrates outstanding product and design thinking
• Subject Matter Expertise in interaction design
• Very strong verbal and written communication skills. Fluent in spoken and written English
• Ability to manage time and independently manages competing, simultaneous projects and deadlines
• Proficiency designing high-fidelity mockups and developing prototypes using Figma, Balsamiq, Invision, Sketch or other industry tools