Department Overview:

• Manage activities of a department including, but not limited to planning, problem solving, staff development and communication.
• Lead, direct, evaluate and develop the work of assigned employees.
• Responsible for special projects, programs and initiatives to ensure successful delivery of business outcomes.
• Provide effective and efficient solutions to complex business problems
• Ensure that day to day business unit operations align with organizational objectives.
• Ability to lead production team through intake, graphic design, print and fulfillment. Experience with USPS mail regulations and process. Experience with SalesForce a plus.
• Ability to manage multiple projects at once. Experience with Medicare requirements and compliance preferred.
• Knowledge of print production, fulfillment and mailing. Ability to manage multiple vendors and establish Service Level Agreements with those vendors. Oversight of vendor performance.
• Evaluate internal processes and promote best practices. Investigate new industry technologies and incorporate into daily process.

Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost effective area of responsibility in accordance with established corporate and departmental policies and procedures.

• Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
• Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) to optimize technologies and personnel.
• Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Administer and adhere to Corporate and departmental policies, practices and procedures.

"Qualifications"

• Bachelor's Degree in related field preferred.
• A minimum of 90 college credits is required.
• Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience
• in a leadership role.
• Strong organizational, planning, analytical and communication skills.
• Excellent interpersonal skills necessary to interact with all levels of personnel.
• Working knowledge of PC application and/or mainframe systems preferred.
• Other related skills and/or abilities may be required to perform this job.