17 Customer Experience Supervisor Jobs in Miami, FL
BCA Financial Services, Inc. is Hiring a Customer Experience Supervisor Near Miami, FL
The Customer Experience Supervisor will:
- Communicate areas of opportunity across the organization, collaborating thereafter with internal resources to address said opportunities.
- Plan, manage, audit and evaluate activities of direct reports.
- Assure timely intake of information and actions performed thereafter to mitigate risk and promote satisfaction.
- Promote an environment that supports consumer, creditor client, regulatory and organizational satisfaction consistent with regulatory, creditor client and organizational expectations.
- Assure direct reports are provided and complete appropriate training opportunities, communicating recommended training opportunities to Learning and Talent Development
- Provide guidance to direct reports assuring an understanding of best practices consistent with consumer, creditor client, regulatory and organizational expectations.
- Assure direct reports are provided with tools necessary to effectively perform job duties.
- Promote retention and recognition of direct reports.
- Express passion for consumer satisfaction, promoting the same passion amongst direct reports.
- Accept a high degree of responsibility and accountability for others as well as self.
- Review performance metrics, diagnose root causes of nonconformities that may lead to customer and client dissatisfaction.
- High school diploma or equivalent
- Two or more years’ experience supervising direct reports preferred.
- Two or more years’ experience working within FDCPA and HIPAA related functions preferred.
- Ability to work onsite at Miami, FL office preferred.
- Strong interpersonal and communication skills
- Fluent in Microsoft products to include Outlook, Word, and Excel
- Monday through Friday schedule
- Medical, GAP, Dental, Vision, and Voluntary Life insurance
- 401k with a company match
- Paid time off and Paid holidays
Job Summary
Full Time
$63k-83k (estimate)
04/21/2024
07/18/2024
bcafs.com
PALMETTO BAY, FL
100 - 200
1944
PAMELA E KIRCHNER
$5M - $10M
Related Companies
About BCA Financial Services, Inc.
BCA Financial Services, Inc. has over sixty five years of successful experience, professionally serving the receivable management needs of the healthcare, commercial and retail sectors. BCA provides an array of customizable accounts receivable management solutions enabling clients to gain control of their accounts receivable, maximize cash flow, reduce days revenue outstanding and bad debt expense, while improving public relations and customer satisfaction.
The job skills required for Customer Experience Supervisor include Communication Skills, Life Insurance, Customer Support, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Supervisor positions, which can be used as a reference in future career path planning. As a Customer Experience Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Supervisor. You can explore the career advancement for a Customer Experience Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Supervisor job description and responsibilities
Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
02/22/2022: San Jose, CA
Build a strong team and shape staff behaviors to accomplish desired results.
03/03/2022: Laramie, WY
Provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.
03/24/2022: Norfolk, VA
Responsible for the day-to-day performance of a small group, either a team, a department or a shift.
02/09/2022: Grand Rapids, MI
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/07/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Supervisor jobs
Have a customer-centric approach to work.
02/11/2022: Trenton, NJ
2+ years of work experience in a similar position.
02/04/2022: Anderson, IN
Proficient knowledge of customer service and standard office practices and procedures.
01/28/2022: La Crosse, WI
Bachelor’s degree or equivalent combination of education and experience.
03/05/2022: Washington, DC
Previous experience as an operations supervisor or similar role.
02/17/2022: San Antonio, TX
Step 3: View the best colleges and universities for Customer Experience Supervisor.
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