SUMMARY
Responsible for delivering food, beverages and service to guests in a manner that exceeds the guests’ expectations.
ESSENTIAL FUNCTIONS
• Takes orders and delivers food and beverages for the guests.
• Explains the menu and specials to the guest.
• Suggestively sells appetizers, salads, entrees, desserts and beverage items.
• Responsible for maintaining required levels of supplies in the dining room.
• Responsible for the complete service of the table.
• Knows all menu items and methods of preparations.
• Knows all pricing, coupon and discount information.
• Cheerfully accommodates the needs and requests of any guest.
• Assists in running food out to the guests.
• Assists other team members in completing their assigned duties and tasks.
• Accurately collects and manages monies for food and beverages served.
• Knows store information (hours of operation, phone numbers, managers, location).
• Completes pre-shift setup, running and post shift closing duties.
• Re-stocks and replenishes essential items and supplies for the dining room.
• Continuously maintains a neat, clean, organized, safe and comfortable environment for guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.
In addition, other duties may be assigned as the needs arise.
EDUCATION, EXPERIENCE AND ABILITIES
• Must be at least 18 years of age.
• Must be able to obtain a liquor license.
• Cannot be convicted of a felony.
• Previous server experience is preferred, but not required.
• Ability to attain commanding knowledge of menu items, non-alcoholic beverages, liquors, wines and beers.
• Ability to follow the steps of service.
• Ability to use the Point of Sale System in an accurate and speedy manner.
• Possess extremely strong organizational skills.
• Ability to multitask.
• Ability to follow directions thoroughly.
• Possess excellent people and communication skills.
• Ability to recognize signs of intoxications.
• Ability to collect monies and make accurate change.
• Ability to carry heavy plates and trays of beverages.
• Ability to stand for long periods of time.
• Ability to work in a fast paced environment.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their manager.
This document does not create an employment contract, implied or otherwise. Fiorella’s Jack Stack is an at-will employer.