SUMMARY
Responsible for courteously greeting and escorting guests to tables and assisting in seating, in a manner that exceeds the guests’ expectations. Maintains organization, cleanliness and sanitation of the host/wait areas and equipment.
ESSENTIAL FUNCTIONS
• Sincerely and professionally greets and welcomes guests.
• Maintains a professional presence at the restaurant’s entrance at all times.
• Greets guests, escorts them to tables and provides menus.
• Graciously manages the waiting lines and efficiently seats the guests.
• Manages the seating flow of the dining room, including seating large parties.
• Genuinely thanks the guests as they leave the restaurant.
• Answers phones in a professional manner.
• Knows store information (hours of operation, phone numbers, managers, location).
• Knows the menu information and daily specials.
• Understands the wait procedures and reservation policies.
• Completes pre-shift set-up, running duties, and post shift closing duties.
• Assists other team members in completing their assigned duties and tasks.
• Cheerfully accommodates the needs and requests of any guest.
• Responsible for the complete set-up, stocking and service of the host/hostess station and entrance.
• Continuously maintains a neat, clean, organized, safe and comfortable environment for our guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.
In addition, other duties may be assigned as the needs arise.
EDUCATION, EXPERIENCE AND ABILITIES
• Must be at least 18 years of age.
• Cannot be convicted of a felony.
• Previous customer relations experience is preferred, but not required.
• Ability to communicate effectively to assure complete guest satisfaction.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to prioritize, organize and follow up.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to perform job functions with minimal supervision.
• Ability to follow directions thoroughly.
• Ability to stand for long periods of time.
• Ability to work in a fast paced environment.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their manager.
This document does not create an employment contract, implied or otherwise. Fiorella’s Jack Stack is an at-will employer.