522 Client Success Manager Jobs in New York, NY
BBC Studios is Hiring a Client Success Manager Near New York, NY
The OpportunityThe Client Success Manager (CSM) oversees program execution and performance, delivering exceptional service to BBC Advertising clients. The CSM will lead campaign processes, coordinating and ensuring successful delivery to drive renewals and continued investment. Success in this role is measured by revenue growth and increased client renewals.
Responsibilities Include, But Are Not Limited ToThe Client Success Manager (CSM):
- Acts as the primary post-sale contact for all direct campaigns, serving as the liaison between clients, agencies, and internal teams to ensure BBC exceeds client service expectations.
- Provides operational excellence by collaborating with cross-functional stakeholders, including Sales, Media Planning, Partner Solutions, Product Marketing, Ad Operations, Research, and StoryWorks, to create and deliver comprehensive programs.
- Ensures campaign KPIs are met by effectively monitoring performance and recommending optimizations in collaboration with Media Planning, Ad Operations, and StoryWorks, with the goal of increasing renewals.
- Establishes and nurtures relationships with clients and agencies through timely and effective communication, comprehensive and efficient service, and successful campaign delivery.
- Ensures a seamless transition of programs and clients into the activation phase.
- Acts as the lead point of contact for client and agency communication regarding campaigns.
- Oversees the successful execution of client partnerships, ensuring budget and KPI delivery expectations are met across all campaign components (media, content, ad products, research, and sponsorships).
- Architects and delivers post-campaign partnership reports, providing critical performance analysis and insights-based recommendations to secure renewals.
- Drafts and secures approval for case study proposals and recommendations.
- Leads proactive discussions on renewals, leveraging past campaign performance, client/agency expertise, and competitive intelligence to develop effective strategies in collaboration with other internal stakeholders.
- 3 years of experience in a digital advertising environment.
- Exceptional organizational, prioritization, attention to detail, and time management skills.
- Acts as a strategic partner to both external clients/agencies and internal teams, providing consultative support and advocating for clients internally.
- Highly motivated and proactive, with a proven ability to thrive in a fast-paced environment while managing multiple projects and tight deadlines.
- Strong analytical, strategic, and creative problem-solving skills.
- Proficient in Excel, PowerPoint, and Google Suite.
- Working knowledge or interest in sales support systems, data, and tools is a plus.
Hybrid: This position is designated as hybrid, requiring a minimum of 2 days per week in the office.
Benefits And Perks
- 100% Employer-Paid Medical and Dental Insurance (PPO plans)
- Generous Paid Time Off
- Flexible, Hybrid Working Arrangements
- Work/life balance
- Free Retirement Consulting to All Employees
- Pet Insurance
- Commuter Benefits
- Gym Reimbursement
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
Job Summary
Full Time
$123k-171k (estimate)
05/23/2024
07/18/2024
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
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