The Baymont Inn and Suites is looking for a motivated, independent individual for our Night Auditor position. The Night Auditor also acts as a guest service representative and will represent the hotel to the guest throughout all stages of the guest's stay.

Job duties and responsibiities:

• Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration and then assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documented evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.
• To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and are not missing
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, typewriters, and other front office equipment.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Perform nightly balancing of in-room video and long-distance telephone services
• Understand and knows how to perform check-in and check-out procedures.

PREREQUISITES:

Education: High school graduate or equivalent

Experience: Previous hotel-related experience desired but not necessary. We are willing to

train the right individual.

Physical: Requires standing, walking, repetitive motions, hearing, visual acuity, and may on

occasion have to lift and carry up to 40 pound.

Job Type: Part/Full-time 11PM-7AM

Salary:$14.00/HR

Weekends Mandatory!

Open Availability

Job Types: Full-time, Part-time

Salary: $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8-hour shift
• Holidays
• Night shift
• Weekends as needed.

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person