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** Patient Services Team Leader**
**Job Category****:** Office & Clerical **Requisition Number****:** PATIE004118 Showing 1 location **Job Details**
**Description**
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas largest professional medical groups with 25 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit
**PURPOSE**
Under supervision of the Clinic Manager or Business Office Supervisor, is responsible for being a resource for employees and completing assigned daily job duties of the business office staff such as appointments, check in/check out, patient registration, review of claim queues, etc. Supports business office operations by coordinating patient benefits and payments, initiating proper authorizations and referrals, and correct scheduling and coding of surgical and non-surgical procedures. Acts as a resource for patients and staff with business office related questions/problems requiring resolution. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
**ESSENTIAL FUNCTIONS**
? Performs all of the tasks of the Patient Service Coordinators and Sr. Patient Service Coordinators as needed or assigned.
? Coordinates on-the-job training for all new and existing Patient Service Coordinators.
? Acts as a resource for patients and staff with business office related questions/problems requiring resolution.
? Participates in and assists with coordination of business office team meetings.
? Communicates frequently with Supervisor or Manager to remain knowledgeable concerning policy/procedure and helps disseminate information to staff as needed.
? Ensures business processes and protocols are followed in the business office areas.
? Reviews charges in the Charge Review Work Queue for accuracy and takes appropriate action.
? Posts patient payments to account and voids transactions as needed.
? Handles patient price quotes as needed.
? Responsible for all End-of-Day Reports and daily deposits for the clinic.
? Participates with management team in developing and working toward clinic goals.
? Responsible for patient recall system (this includes tracking patients who are considered high risk).
? Quality assurance for all workflow and processes within the business office.
? Helps maintain standardized processes.
? Helps implement processes and suggests improvements.
? Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
? Regular and dependable attendance.
? Follows the core competencies set forth by the Company, which are available for review on CMSweb.
? Works holiday shift(s) as required by Company policy.
**OTHER DUTIES AND RESPONSIBILITIES**
? Attends meetings/training as required, including attending ongoing organizational leadership training to improve leadership skills.
? Assists other Patient Service Coordinators as needed in all areas of the business office.
? May compile statistical data regarding patient/provider encounters for supervision review.
? May participate in the hiring/interview process for new business office staff to enhance leadership skills.
? Performs other duties as assigned.
**QUALIFICATIONS**
**Education and Experience**
High school diploma or GED. One (1) or more years of medical experience required. Must be able to perform functions of a Sr. Patient Services Coordinator.
**Knowledge, Skills and Abilities**
? Knowledge of medical insurance and authorization processes.
? Knowledge of basic coding principles very helpful.
? Excellent computer and keyboarding skills, including familiarity with Windows and ability to create spreadsheets (Excel) and other documents (Word) for analysis and review.
? Excellent customer service skills.
? Excellent interpersonal & problem solving skills.
? Ability to work in a team environment.
? Proficient in EPIC (practice management and EMR superuser), Copia, PAD, Synapse, Allscripts and WebMedx.
? Ability to engage others, listen and adapt response to meet others needs.
? Ability to align own actions with those of other team members committed to common goals.
? Excellent verbal and written communication skills.
? Ability to manage competing priorities.
? Ability to perform job duties in a professional manner at all times.
? Ability to understand, recall, and communicate, factual information.
? Ability to understand, recall, and apply oral and/or written instructions or other information.
? Ability to organize thoughts and ideas into understandable terminology.
? Ability to apply common sense in performing job.
**Work Schedule:** Monday through Friday from 8am to 5pm.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Full Time
$85k-111k (estimate)
06/11/2024
06/28/2024
austinregionalclinic.com
AUSTIN, TX
1,000 - 3,000
1980
SAPNA S D
$50M - $200M
Ambulatory Healthcare Services
Austin Regional Clinic (ARC) is a multispecialty medical group committed to providing comprehensive healthcare services throughout the greater Austin area. Founded by three physicians in 1980, it now provides health care to over 535,000 area residents in 29 locations in 12 Central Texas cities, including both primary and specialty care. ARC is unique to the Central Texas area because of its widespread locations, convenient services, and quality assurance programs. ARC patients enjoy access to such conveniences as same-day appointments, 24/7 online and phone appointment scheduling, ARC MyChart ...
patient portal, After Hours Clinics, and nursing services through the night. Most ARC clinics also offer on-site radiology and lab services and some clinics offer specialty programs such as a travel clinic, medical nutrition therapy, and ARC Healthiness. Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! Join our team to grow professionally and come to work every day knowing that you are improving the health of our Central Texas communities and saving lives. We offer a comprehensive benefit package for positions 24 hours per week and over, and help you develop a career and grow with us. At ARC, you can have it all. We invite you to become a part of our family. Visit http://www.austinregionalclinic.com/careers to search current job listings and register to receive emails as new positions become available.
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