Job Description: Office Manager / Technician

Bay Eye Center is a leading eye care center located in Cedarville Massachusetts, renowned for its commitment to delivering exceptional vision care services to patients. We are currently seeking a motivated and customer-oriented Office Manager / Technician to join our dedicated team and help us provide outstanding eye care to our clients.

· NO PRIOR EXPERIENCE IN EYECARE REQUIRED. We will diligently train for this position. We are looking for a motivated individual with a customer service / supervisor background!!!

Responsibilities:

1. Office Manager Responsibility- Work directly with site owner to manage and supervise all staff to ensure processes and procedures are executed and carried out.

• Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
• Counseling any employees struggling in their roles
• Establishing schedules and assignments for staff according to workload and identifies risks to maximize office efficiency
• Assisting in the recruitment of new employees and directing the training and onboarding of new employees
• Working at a proficient level with email and excel spreadsheet
• Implementing techniques for patient acquisition and retention
• Ensuring that staff accurately collect payment from patients and reconcile daily collections
• Monitoring and ordering inventory including office and medical supplies
• Participating in volunteer programs to give back to the community and grow the practice
• Communicating with customers and clients and directing them to relevant staff
• Creating an office budget and ensuring all employees follow it
• Organizing and scheduling with vendors and maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures

2. Assist patients during clinical pre-testing: Providing clinical pre-testing for patients prior to them seeing the Optometrist. This will include using specific instrumentation and having an attention to detail to transcribe readings into EHR.

3. Daily Chart Preparation: Ability to chart prep and prepare for the days patient volume using EHR software.

4. Provide outstanding customer service: Create a warm and inviting atmosphere for patients by offering exceptional customer service throughout their experience. Understand and address any concerns or issues raised by patients, ensuring their complete satisfaction and building long-lasting relationships.

5. Maintain accurate patient records: Record and maintain accurate and up-to-date patient information, including prescription details, measurements, or fittings provided. Utilize practice management software to manage patient records efficiently.

7. Collaborate with the team: Work closely with our team of Optometrists, techs, and Opticians to ensure seamless coordination and delivery of eye care services. Communicate effectively to relay patient information, special requirements, and any concerns regarding optical products.

Requirements:

1. Strong Leadership and Management Qualities: Possess necessary team building and business fundamentals for promoting growth and establishing an appropriate culture that fits the company profile.

2. Customer-oriented approach: Exhibit excellent interpersonal and communication skills with the ability to provide outstanding customer service. Patient-centered focus and attentiveness to individual needs are essential.

3. Attention to detail: Display meticulous attention to detail in note keeping, communication and maintaining precise patient records. Ensure accuracy and quality in all tasks.

4. Team player: Collaborate effectively with colleagues and contribute positively to the overall functioning of the eye care center.

5. Industry knowledge: Keep up-to-date with the latest advancements in eye care needs.

At Bay Eye Center, we aim to provide a supportive, inclusive, and professional work environment that fosters individual growth and career development. We offer competitive wages, benefits, and opportunities to enhance skills and expand professional knowledge in the field of eye care. Whether you are currently a skilled member of the eye care industry or looking for a career change, we would love to hear from you. Apply now to join our dynamic team!

Job Type: Full-time

Pay: from $24.00 per hour

Expected hours: 30-40 per week

Benefits:

· Dental insurance

· Vision benefits

· Employee discount

· Health insurance

· Paid time off

Schedule:

- 8 hour shifts

- Evenings as needed

- Weekends as needed

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Health Care: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Ability to Commute:

• Plymouth, MA 02360 (Required)

Work Location: In person