1 Computer Support Coordinator SEIU (External Only) Job in Oakland, CA
Bay Area Rapid Transit is Hiring a Computer Support Coordinator SEIU (External Only) Near Oakland, CA
Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
- Job Summary
Pay Rate
SEIU Professional Grade 14Hourly rate: $52.72 (Step 1) - $68.91 (Step 5)External candidates will start at Step 1
Reports To
Supervisor Business Systems Operations Current AssignmentThis announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve months.
Incumbents selected for this posting will be responsible for providing first level computer system support of the IT Administrative network services for the San Francisco Bay Area Rapid Transit District (BART). The work involves contact with various user department staff to assist in resolving computer related problems, reporting the problems and assigning them for further technical support if unresolved at the time of the call.
3. Implement and maintain self-service support, empowering end user with knowledge and tools for self-service support.4. Document, report, and follow up on known high priority incidences and problems.5. Effectively work well within a group setting of the same job class, independently, and with higher technical job classification(s) to secure their support in reaching a solution on the reported problem(s).6. Effectively demonstrate proper verbal/writing communication skills and professionally communicate with technical and non-technical IT Customers at all levels, i.e., business users, managers, and executives.7. Coordinate tasks and projects between end users, IT, and any other outside departments.8. Highly skilled at utilizing an IT Service Management tool, such as Remedy/Salesforce, to record the necessary information for user problems, report and manage requests from intake to closure.
The successful candidate will be solution oriented, focusing on the end user experience, in depth technical support, user self-service tools and information, documentation, and knowledgebase continuous improvement. Candidate should also have experience deploying software, imaging computers, creating and implementing IT procedures, and managing network security access.
Beyond the minimum qualifications, the ideal candidate should have the ability to perform the following:
1. Provide standard, and advanced troubleshooting on computer issues, printer issues, network access, and license issues for district users.
2. Establish timelines and protocols for harder to solve problems while focusing on the end user experience.Selection Process
This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application.The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.Application ProcessThis is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the "Bid Form" process and deposit their bids in the bid box. Failure to comply may invalidate the employee's bid. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.The Employment Office will screen Bid form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself.Applications must be complete by the closing date and time listed on the job announcement.- Examples of Duties
- Develops and maintains network management procedures such as: Electronic Mail Administration Procedures, End-User Network Data Storage Allocation Guidelines, Data Backup and Archive Procedures, Network Troubleshooting Guides, Network Problem Callout and Escalation Guidelines, etc.
- Controls security of computer-related equipment and provides protection of end user data integrity; maintains Asset Inventory & Utilization Database of all computer-related equipment.
- Prepares and executes workstation relocation plans for workgroup moves.
- Operates an Administrative computing Help Desk; coordinates responses to user help calls; monitors end-user help calls to receive, analyze and implement solution to requests for support from end users.
- Maintains network resource location lists (Printer Locations/Corresponding Queues, Network Drive Locations and Uses, etc.).
- Designs project automation plans including requirement analysis, evaluation of new hardware and software for applicability to project requirements, promotion of hardware/software standardization across user base.
- Troubleshoots and resolves Administrative network problems including network communications routing, data access, printing and general administrative application areas.
- Monitors the daily operations of the network.
- Acts as project coordinator for projects as assigned.
- Provides backup coverage for Computer Support Coordinators during scheduled days off, vacations, etc.
- Keeps current on latest developments in hardware and software provided by manufacturers and prepares upgrade and migration plans to take advantage of technology advancements.
- Prepares and executes desktop software migration strategies to replace major operating systems and/or application programs on a global basis.
- Develops and maintains network management procedures such as: Electronic Mail Administration Procedures, End-User Network Data Storage Allocation Guidelines, Data Backup and Archive Procedures, Network Troubleshooting Guides, Network Problem Callout and Escalation Guidelines, etc.
- Minimum Qualifications
Education:
A Bachelor's degree in computer science, mathematics, business administration or a closely related field from an accredited college or university.
Experience:
Four (4) years of (full-time equivalent) recent verifiable experience in network administration, network management and Help Desk support, which has included significant experience in microcomputer applications and end-user interface and training.
Other Requirements:
May be required to work overtime or off-hours to test hardware and software. Must be available to provide emergency fixes when required.
Substitution:
Additional experience as outlined above may be substituted for the education on a year-for-year basis. Graduation from a four-year college is preferred.- Knowledge and Skills
Knowledge of:
- Active Directory
- Microsoft Office 365 / Outlook (email)
- Sharepoint
- OneDrive
- Windows 10 / Windows 7
- Sophos
- Computer imaging of various device models (Optiplex 5040 and above, laptops 530/XPS13/7490, HPT530's
- Remedy Ticketing Software
- VM Ware / VDI Technology
- HP Printer Hardware / Software configurations
- SCCM (System Center Configuration Manager)
- Solar Winds
- ForeScout
- AirWatch
- Setup / Configuration of iPads / iPhones (ver 7 - 10)
- Adobe Products
- Providing end user technical support in the above products on an as-needed basis.
- Specifying new hardware and software compatible with the existing network.
- Developing, implementing and maintaining hardware/software security controls to protect computer related equipment and end user data from viruses, errant programs, unauthorized users, etc.
- Communicating with multiple client organizations (BART, BATC, SAMTRANS) simultaneously in the satisfaction of their differing computing needs/requirements.
- Providing regular report-outs to management on network operations and user issues.
- Reviewing hardware/software requisitions to ensure compliance with project automation plan and automation plan goals.
- Planning and anticipating network expansion/growth requirements.
- Coordinating, planning and executing network management operations in conjunction with other network administrators from WAN connected entities (BART, outside agencies, etc.).
- Planning and scheduling the work load of other Computer Support Coordinators to ensure user support commitments are achieved on assigned special projects such as server replacements, software installations, etc.
Equal Employment OpportunityGroupBox1
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.
Job Summary
Full Time
$64k-79k (estimate)
05/21/2024
07/20/2024
xd-design.com
San Francisco, CA
<25
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