Title: Medical Office Patient Service Representative

Full-time: Monday - Friday

Position Summary: Member of the front office team providing check in, check out and scheduling services to our patients. Obtains information, answers questions and provides direction and assistance to anyone entering BAHC. Servicing the needs of those patients, referring doctors and business affiliations contacting the office via phone. This position varies slightly depending on where the receptionist is located in the office. Check in front desk, diagnostic, check out, scheduling primary, scheduling secondary, greeter/operator.

Primary Functions:

1. Greet patients as they are entering BAHC.

2. Check in / Check out

3. Collect Copays as indicated by billing dept.

4. Answer phones and triage calls, Route to proper personnel.

5. Schedule appointments according to practice guidelines.

6. Confirm appointments when the automated system is not successful.

7. Check Voicemails and return calls that were left outside of office hours.

8. Check Nuclear, Ultrasound, HM for large gaps and condense when possible.

9. Send non urgent cases to triage with clinical questions from patients.

10. Collect Insurance Information and input into EMR for billing to verify..

11. Sending orders along with necessary records to parties outside of BAHC that we

referred patient too ( Specialists, Cardiac Rehab , etc ) .

12. Scheduling Diagnostic testing and follow ups .

13. Working on the desktop.

Secondary Functions:

1. Assist other receptionists with check-in, check-out and scheduling

patients.

2. Building charts when patients are new to the practice from the Hospital.

3. Keep the lobby Neat , Clean and Tidy.

4. Any other duties as directed by any supervisors.

Safety Standards:

Employee follows guidelines, policies and procedures as stipulated through

Orientation process and as outlined in manuals: Bloodborne Pathogens, Safety and

Emergency Preparedness, Hazardous Material, TB manual, Bio-medical waste

management.

Qualifications:

High school diploma or GED, previous work experience in office environment, enjoys

patient contact, greets patients with a smile and has a pleasant disposition, portrays

professionalism on the phone and in person.

Computer experience and previous medical office involvement is helpful but not

required.

General Skills:

1. Ability to read and understand documents and records

2. Ability to write and prepare documents and reports

3. Ability to understand and perform math computations

4. Ability to learn how to use various office and computer equipment

Reports to: Receptionist Supervisor

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office
• Private practice

Medical specialties:

• Cardiology

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired salary?

Experience:

• Medical receptionist: 1 year (Preferred)
• Athenahealth: 1 year (Preferred)
• Cardiology: 1 year (Preferred)

Work Location: In person