Overall Summary

Under the direction of the Chief Medical Officer, the BH Department Director provides leadership, vision, and inspiration in planning, directing, and evaluating departmental administrative support services including financial, fiscal, information systems, facilities, human resources, and contracts and grants management; establishes collaborative relationships with outside agencies to better service BACH patients. The Behavioral Health Director will ensure that the program operates within the mission and philosophy of the organization to serve and facilitate the comprehensive medical, dental and behavioral health needs of the families in our community.

Essential Responsibilities

Under the general direction of the Chief Medical Officer, the Behavioral Health Director performs a variety of complex, professional, analytical, and confidential behavioral health services. Duties include:

Developing, managing, and setting continuous improvement standards and policies as well as procedures for the BACH Behavioral Health Program and clinical providers. This Includes:

• Formulating, implementing, and overseeing procedures for operation of behavioral health department services.
• Creating a highly functioning work team environment
• Developing and providing clinical trainings and workshops to BH staff
• Developing criteria for work behavior and performance
• Fostering a trusting and professional environment
• Monitoring clinical staff fulfillment of duties and requirements pertaining to prospective fields.
• Coordinating managed care services and referrals to outside agencies.
• Building working relationships and referral networks with outside agencies
• Representing the CEO and the BH department to outside stakeholders regarding BACH services; prepares and presents information regarding BACH service data.

Programs

• Coordinating and facilitating parent meetings, workshops, presentations and trainings as they relate to the position.

• Organizes and oversees the multi-departmental committee, the Student Health and Wellness Program, and annually conducts a strategic planning session for the implementation of new goals and objectives

Department Budget

• Directing, overseeing, and coordinating data collection and management information systems to provide both financial and programmatic feedback for the improvement of both efficiency and effectiveness in achieving the mission of the BH department.
• Expending administrative office funds to make purchases of assessment and therapeutic equipment required to perform duties.

Marketing

• Attending community and school events to promote Bay Area Community Health’s Behavioral Health Services.

Policy and procedure development

• Drafts quality protocols to improve the BH program that will ensure that patients receive quality care of BH health care services, using peer review, medical record audits, grievances, and other appropriate mechanisms.

Participates in human resource activities for the BH department, including:

• Monitors credentialing and licensure
• Develop hiring standards of BH clinicians and provides performance evaluations of BH staff and supervisors clinical capabilities
• Reviews performance concerns of BH clinicians and creates corrective plans of action (motivates, coaches, counsels, and disciplines employees)

Manages and collaborates with BH clinician supervisors to development and assure quality of services provided:

• Creates highly functional work team environment; mentors and trains managers; Develops criteria for work behavior and performance; evaluates work of subordinates; motivates coaches, counsels, and disciplines direct reports.
• Participate in weekly or bi-weekly meetings with intern supervisors to provide comprehensive oversight intern’s capabilities and services

• Prepares internal and external reports as needed to the CEO
• Is a member of the multidisciplinary, BACH primary care team and communicates and interacts with all levels of staff and primary care providers (medical and dental)
• Attend mandatory work trainings and meetings.
• Must be able to travel and work at all applicable locations.
• Availability to work all operational hours as needed.
• Other tasks and projects as assigned by supervisor, manager and/or director.

Secondary Responsibilities:

• Other duties as assigned.
• Assume general administration duties including fax, filing, copying, etc.
• Attend webinars, workshops, training and/or meetings as requested by the Chief Medical Officer.
• Perform special project research and data collection activities as requested by the Sr. Director; analyze and interpret data, and prepare reports.
• Coordinate special staff events and prepares and distributes promotional flyers for such events.

Qualifications:

• Master of Arts (M.A.) in Marriage Family Therapy (MFT), Social Work (ACSW), Clinical Psychology or PHD in related field.
• Five years of administrative management experience; Three years of counseling experience
• At least 2 years of experience working with children and/or adolescents in a therapeutic atmosphere.
• Knowledge of:

• Professional and ethical standards and practices.
• Knowledge of managed care, utilization management, case management, and disease management.

Skills:

• Strong analytic skills for analyzing goals, programs, and processes and making recommendations for changes
• Windows, WORD, EXCEL, Access, PowerPoint, and clinical documentation program knowledge
• Organizational and project management skills.
• Strong communication, interpersonal and leadership skills.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Driving Between Locations:

Employees who are required to drive their own vehicle on BACH business will be required to show proof of the following documentation prior to the first day of employment or before driving to other sites for work related purposes:

• Proof of car insurance
• A copy of your current and active driving record obtained via the DMV website: https://www.dmv.ca.gov/portal/dmv/detail/online/vrr

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional exposure to environmental conditions during outdoor meeting and/or events (ie: heat, rain, wind).
• The noise level in the work environment is usually moderate to loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; bending, squatting, twisting, or reaching up above the shoulders frequently in a repetitive motion. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. This position utilized a computer keyboard, computer monitor, and telephone for prolonged periods of time.

Specific vision and hearing abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Supervisor:

Managerial personnel (supervisors, managers, directors, executive management) who are exempt or non-exempt and who are responsible for use of independent judgment to make personnel decisions or to recommend personnel decisions. Personnel decisions include, but are not limited to: hiring, promoting, transferring, evaluating, rewarding and terminating employees.

Supervises:

None