• Manage accounts receivable by monitoring outstanding balances, following up on delinquent accounts, and implementing collection strategies to minimize bad debt.
• Communicate with clients via phone, email, and written correspondence to discuss payment options, resolve billing issues, and provide compassionate support throughout the collections process.
• Communicate with insurance companies via phone, email, and written correspondence including carrier portal to discuss claim statuses, appeals, and denials for a prompt payment process.
• Collaborate with internal departments, including billing and finance, to reconcile accounts, update records, and ensure accurate billing information.
• Maintain detailed documentation of all collection activities, including notes on client interactions, payment arrangements, and any adjustments made to accounts.
• Stay up-to-date on industry regulations and best practices related to collections and billing processes in the healthcare and nonprofit sectors.
• Identify opportunities for process improvement and contribute to the development of policies and procedures to enhance efficiency and effectiveness within the collections department.

Competencies:

• Strong understanding of billing processes, insurance claims, and reimbursement procedures within the healthcare industry.
• Excellent communication skills, with the ability to empathetically communicate with clients experiencing mental health challenges and navigate sensitive situations professionally and tactfully.
• Proficiency in Microsoft Office & Google Suites and preferred with experience with RCM software AdvancedMD.
• Detail-oriented with strong analytical skills and the ability to prioritize tasks and manage time effectively.
• Commitment to upholding ethical standards and confidentiality when handling sensitive financial information and client records.

Travel Requirements:

Once a week travel to the SJ clinic for deposits and mail distribution, and occasionally travel to a clinic for team meetings and/or training.

• Associate's degree in finance, accounting, business administration, or related field preferred.
• 2 years of experience in collections, accounts receivable, or a related financial role, with experience in healthcare or nonprofit settings preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.