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This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
JOB SUMMARY:Provides technical expertise including information, mechanical and electrical troubleshooting, and complaint processing and resolution.These interactions will drive from customers, field service representatives, and other Hill-Rom employees via the telephone, internet, and email in a Technical Support Help Desk environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
1. Document and manage all capital customer interactions via Hill-Rom’s approved Contact Management System, per FDA guidelines. Documentation includes creation, updates, and follow-up via calling customers for final resolution and customer satisfaction pertaining to their initial contact.
2. Document and manage all capital field service work order requests via Hill-Rom’s approved Contact Management System, per FDA guidelines
1. Document and manage all service parts orders via Hill-Rom’s approved Order Management System. Service order management includes creation, order fulfillment, sales order queries, and delivery confirmation.
2. Document and manage all engineering part return for analysis requests via Hill-Rom’s approved Order Management System. Service part return for analysis includes reviewing the parts for analysis engineering list, creation, and customer compliance to return parts.
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function, and the applicant is unable to perform such function with or without reasonable accommodation
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $41,500 to $120,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Full Time
Specialty Trade in Construction
$70k-93k (estimate)
05/18/2023
06/07/2024
baxtergroup.com
NEW MILFORD, CT
50 - 100
1952
Private
BROOKE BAXTER
$10M - $50M
Specialty Trade in Construction
The job skills required for Technical Support Specialist (Medical Devices) - Remote include Technical Support, Troubleshooting, Customer Service, Help Desk, Analysis, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (Medical Devices) - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (Medical Devices) - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (Medical Devices) - Remote positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (Medical Devices) - Remote, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (Medical Devices) - Remote. You can explore the career advancement for a Technical Support Specialist (Medical Devices) - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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Quotes from people on Technical Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Technical Support Specialist.