1 Technician, Systems Support (2024 - 25 School Year) (7671) Job in Bastrop, TX

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Technician, Systems Support (2024 - 25 School Year) (7671)

BASTROP INDEPENDENT SCHOOL DISTRICT

Bastrop, TX | Full Time

$53k-67k (estimate)

2 Weeks Ago

Technician, Systems Support (2024 - 25 School Year) (7671)

$53k-67k (estimate)

Full Time 2 Weeks Ago

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BASTROP INDEPENDENT SCHOOL DISTRICT is Hiring a Technician, Systems Support (2024 - 25 School Year) (7671) Near Bastrop, TX

JOB DESCRIPTION

Job Title

Technician, Systems Support

Evaluation Type

Paraprofessional

Department

IT Services

Pay Grade

FLSA

Non-Exempt

Date Revised

February 2019

Supervisor

Technology Coordinator

BASIC FUNCTION & RESPONSIBILITY: Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district with limited supervision. Respond to work order requests by diagnosing and repairing network and computer hardware. Applicant must have strong customer service skills.

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Management of Administrative, Fiscal and/or Facilities Functions:

Install and upgrade computers, mobile devices, and peripherals throughout the district
Relocate computer hardware, peripherals, mobile devices, and equipment as needed
Install and configure software as needed
Diagnose and repair equipment, including printers, mobile devices, and personal computers
Uses established tracking system to log requests; Monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions; Communicate with IT Operations Manager regarding unresolved problems
Uses established tracking system to log requests; Monitor progress, track problem resolution; Communicate with IT Operations Manager regarding unresolved problems
Identify patterns of failure, research bug fixes and implement solutions
Maintain accurate records of time and materials required to perform repairs and service
Keep abreast of current and upcoming technology and standards to enhance operations
Operate tools and equipment according to prescribed safety procedures
Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying
Handle multiple projects with rapidly changing priorities and deadlines
Respond to after-hours emergencies as needed

Organization Improvement:

Work collaboratively to improve programs

Professional Growth and Development:

Participate in professional development that increases effectiveness and improves District performance

School/Community Relations:

Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner

Organization Morale:

Participate in team building activities and the decision-making process as appropriate
Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction

Other Responsibilities:

Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy
Perform other job-related duties as assigned

SUPERVISION EXERCISED: None

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)
Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices
Ability to install and maintain network cables and hardware
Ability to diagnose problems and perform repairs

ENTRY QUALIFICATIONS: High school diploma or GED; 3-5 years of experience in an IT support role; MTA, MCA, A , network , or equivalent certification in relevant programs preferred

EQUIPMENT USED:

Hand tools
Test instruments for electronic repairs and cable installations
Personal computers and peripherals

PHYSICAL & MENTAL DEMANDS:

Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment
Frequent districtwide travel
Occasional prolonged irregular hours
May be required to be on call 24 hours a day
Maintain emotional control under stress
Work with frequent interruptions
Use computer for prolonged period resulting in repetitive hand motions
Lift up to 50 lbs. occasionally

ENVIRONMENTAL FACTORS: