POSITION SUMMARY: Develop, implement, and drive strategies for Front End Operations to include analyzing customer feedback, ensuring standardized processes and procedures for front end, front end system maintenance and enhancement, and system accesses. Partners with appropriate business partners and process improvement areas to assess new processes, systems, and technology to improve flow and customer interaction as well as analyze and resolve any systematic issues. Partner with retail teams to develop action plans and ensure consistent execution of SOPs to provide an omni experience to our customers. Provides operational support daily to stores. ESSENTIAL FUNCTIONS: Responsible for leading and delivering assigned projects to include defining project scope, identifying project team members, building project plans, delivering on schedule, stakeholder communication, and managing through risks and issues. Oversee and support multiple projects at the same time. Projects may include process improvement, technology development, marketing communications, store execution, etc. 30% Manage the processes, design and procedures regarding retail point of sales, cash office, in store pick up and customer service execution to ensure customer satisfaction and profitability. Creates, implements and monitors the process to provide benefit to the customer and develop efficiencies within each operational function. Ensures execution and consistency of front end procedures by developing operational standards, training initiatives, SOP's and communication requirements. 25% Maintains front end systems to include POS, kiosk, RPI, OSI, and BCE Cash Recycler. Works with IT to ensure systems support business requirements, and manages any improvements and deployments. Acts as project champion on any selections of new technology and implementation of systems impacting retail front end operations. Maintains proper training materials and procedures for front end systems.20% Enhance front end customer experience and close service gaps through implementation of new concepts, process and technology to contribute to retail profitability. Partner with appropriate business partners and process improvement areas to assess new processes, systems and technology to improve flow and customer interaction as well as analyze and resolve any systematic issues. Research reoccurring issues and determine if operational changes are required to improve efficiencies within front end. Determine immediate needs and future enhancements. 20% Work with Procurement team to manage retail vendor relationships; ensure the best providers are in place through assessments, bidding, and through strong relationships. 5% ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: Bachelor's Degree in Management, Business, or equivalent experience Years of experience: 5 years of experience in Project Management and/or Retail Management required KNOWLEDGE, SKILLS, AND ABILITY: Ability to manage multiple projects and strong organizational skills. Ability to effectively present information and respond to questions from company leadership, Managers, and associates. Ability to conduct meetings and presentations to large and small groups. Proficiency with PC-based word processing, spreadsheets, and data-based management and electronic point of sale and inventory management systems. Capability to learn and apply new systems that directly relate to the role or projects being led. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. TRAVEL REQUIREMENTS: 10% or as needed for project rollouts. PHYSICAL REQUIREMENTS: Regularly performs computer work and sits. Occasionally walks and stands. Seldom/never lifts up to 50lbs. INDEPENDENT JUDGEMENT: Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Bass Pro Shops About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”