Base-2 Solutions is seeking a highly analytical and detail-oriented Data Analyst to join our team. In this role, you will be responsible for identifying, defining, collecting, and reporting on key performance metrics to drive data-based decision making and continuous improvement across the organization. You will also be involved in process analysis and improvement initiatives to enhance operational efficiency and quality.

Job Description 

• Identify, define, and establish key performance metrics and indicators relevant to the organization's goals and objectives.
• Develop data collection methodologies and systems to gather accurate and reliable metrics.
• Collect and analyze data from various sources, ensuring data integrity and accuracy.
• Prepare comprehensive reports, dashboards, and presentations to effectively communicate metric findings to stakeholders and management.
• Collaborate with cross-functional teams to understand data requirements and align metrics with business objectives.
• Conduct process analysis to identify inefficiencies, bottlenecks, and areas for improvement.
• Recommend and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.
• Collaborate with teams to ensure the successful implementation of process changes and monitor their effectiveness.
• Continuously monitor and evaluate service delivery processes to identify opportunities for improvement and optimize customer experience.
• Contribute to the development and implementation of quality assurance and quality control measures to ensure adherence to established standards.
• Conduct quality inspections, identify defects or deviations, and recommend corrective actions to maintain high-quality standards.
• Stay updated with industry best practices, emerging trends, and technologies related to metrics analysis, process improvement, and quality assurance.

Required Skills 

• Proven experience in metrics analysis, reporting, process improvement, and quality assurance.
• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
• Proficient in data visualization techniques and tools to effectively present findings.
• Solid understanding of process analysis methodologies and continuous improvement concepts.
• Knowledge of quality assurance principles, methodologies, and best practices.
• Excellent communication and presentation skills to convey complex information to both technical and non-technical stakeholders.
• Strong problem-solving skills with the ability to think critically and propose innovative solutions.
• Detail-oriented with a strong focus on data accuracy and attention to detail.
• Proficient in using data analysis software, spreadsheet applications, and business intelligence tools.
• Ability to work independently as well as collaboratively in a team environment.

Characteristics

• Develops, analyzes, and models operational, economic, management, accounting, and other organizational data to quantify the competitive performance of business segments, evaluate potential operational changes, and design new approaches and methodologies.
• Applies and integrates statistical, mathematical, predictive modeling, and business analysis skills to manage and manipulate complex, high-volume data from a variety of sources.
• Contributes to the completion of specific programs and projects.
• Analyzes organizational data and conducts advanced statistical analysis.
• Applies mathematical calculations to recommend solutions to technical problems of high complexity.
• Models and evaluates the potential impact of data changes.
• Performs additional duties as assigned.
• Develops innovative strategies and quantifies the competitive performance of the organization's operations and/or markets.
• May coach and review the work of less-experienced professionals.

Education and Experience 

• High School Diploma or GED 10 years of relevant experience 
• Associates Degree 8 years of relevant experience 
• Bachelor's Degree 6 years of relevant experience 
• Master's Degree 2 years of relevant experience 
• Note: Relevant professional certifications will be considered equivalent to six (6) months of relevant experience